Service Manager

1 day ago

Windsor, Canada Empire Roofing Full time

Join a team that’s building more than roofs. We’re building a reputation for excellence. At Empire Roofing Corporation, we take pride in quality, safety, and doing things the right way. With operations across Canada and the U.S., our success is built on teamwork, accountability, and a shared drive to deliver results. If you’re looking for a company that values accuracy, collaboration, and strategic thinking — welcome to Empire.

We’re looking for an experienced Service Manager to lead our Roofing Service Division. In this pivotal role, you’ll oversee day-to-day service operations, ensuring safe, high-quality, and timely delivery of roofing repairs, maintenance, and emergency services. You’ll lead a dynamic team of coordinators, forepersons, and field technicians while maintaining strong relationships with clients and internal partners. The ideal candidate combines technical roofing knowledge with operational leadership and business acumen to drive performance, profitability, and client satisfaction.

What You’ll Do

- Lead, coach, and manage the Service Division team, including field crews, forepersons, and administrative support

- Oversee scheduling, dispatch, and execution of service calls and maintenance contracts

- Ensure work is completed safely, efficiently, and to the company's quality standards

- Build and maintain strong client relationships, ensuring responsiveness and satisfaction

- Review and approve service reports, quotes, timesheets, and job costing data

- Collaborate with estimators, coordinators, and accounting to ensure timely service delivery and billing

- Monitor key performance indicators (KPIs), financials, and operational metrics to meet division goals

- Implement and enforce safety standards and compliance requirements

- Conduct site visits, toolbox talks, and performance reviews for service crews

- Support recruitment, onboarding, and development of service team members

- Drive cost control, efficiency, and customer service initiatives

What You Bring

- 5+ years of leadership experience in service operations, preferably in roofing or construction

- Proven ability to lead teams and manage multiple service projects simultaneously

- Strong understanding of roofing systems, maintenance, and repair processes

- Excellent communication, organization, and problem-solving skills

- Financial acumen with experience in budgeting, forecasting, and cost management

- Commitment to safety, quality, and continuous improvement

- Proficiency with Microsoft Office, CRM, and dispatch/tracking systems

- Valid driver’s license and willingness to conduct site visits as required

Why You’ll Love Working at Empire

- Competitive compensation and comprehensive benefits package

- Opportunity to contribute to high-profile commercial projects across North America

- Collaborative, fast-paced environment that rewards precision and initiative

- Stability and pride in working for an industry leader with over 30 years of success

Apply today to join a high-performance, growing roofing organization.

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