Ka Manager for Business Development

23 hours ago

Burnaby, Canada Fantuan Technology Ltd (饭团) Full time

**关于饭团：**

饭团是一家北美互联网生活服务公司，主要业务包括饭团外卖、饭团点评、饭团跑腿，结合中式优质服务与北美先进大数据技术，以互联网思维推动生活服务行业变革。 目前，饭团已覆盖温哥华、多伦多、卡尔加里、蒙特利尔，洛杉矶，纽约等加拿大及美国，英国，澳洲主要城市，为海外华人乃至所有海外消费者提供更加便捷、高效、智能的生活服务。

**岗位名称： 大客户经理（ 餐饮连锁品牌行业）**

**岗位职责：**
1.品牌签约：服务于全球连锁头部餐饮品牌，负责品牌签约谈判及客情维护；
2.品牌运营：帮助连锁餐饮品牌方提升线上外卖经营能力，通过改善线上运营的方法，策略，有效提升品牌线上的流量、转化、复购等指标；
3.专业赋能：研究餐饮外卖行业特点，品牌线上及线下经营阻碍，帮助品牌制定专业线上外卖经营方案和策略，输出赋能，帮助品牌新增长；
4.数据分析：通过分析行业数据，品牌经营数据分析，了解行业规律，确保品牌经营策略有效性，持续指导经营方案迭代；
5.项目管理：思考分析行业发展走势，赋能品牌共同探索下阶段新外卖商业模式，基于行业和品牌现况和未来机会点预判通过项目管理提供解决方案，拿到结果。

**岗位基本要求：**
1.三年及以上大客户销售/运营工作经验；英语说写能力熟练
2.逻辑清晰，强烈的责任心和事业心，具备良好的职业素养，正直诚信；
3.具备良好的沟通表达能力、较强的数据分析能力及良好的跨部门协作能力；
4.适应互联网行业的快速发展，精力充沛，心态积极进取，有较强的目标意识及自驱力；
5.具备较好的商家谈判与客户沟通能力，同时具备商家运营能力。
6.有连锁品牌餐饮集团市场部和营销部工作经验优先

**Position title: KA Manager for Business Development & Growth**

**Key Responsibilities**
- Develop and build new partnerships with top-tier brands in the franchise industry

.Collaborate and troubleshoot on important issues for Merchants for a respective book of business, including but not limited to payment issues, portal issues, menu updates, and other advanced support issues
- Optimize the specific process to increase customer revenue that will be generated from the online food delivery business.
- Build relationships with merchant’s partners by being main contact and expert for high revenue Merchants for their support operations
- Promote retention and overall Merchant success through service and expertise you can provide.
- Prioritize and escalate issues in partnership with our teams
- Develop an expertise in how Fantuan's systems and resources work, and how to use them to promote positive outcomes for our Merchants
- Validate and track Merchant feedback to inform updates to our products and tools

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Burnaby, BC V5J 5E2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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