Tfw Program Administrator

**TFW Program Administrator**

Nature Fresh Farms is a Leamington-based greenhouse company with facilities in Leamington, ON and Delta, OH as well as Laredo, TX. Our company and its innovative, dynamic team is expanding every day, growing new plant varieties and introducing cutting-edge ideas and practices to the fresh produce industry. However, at Nature Fresh, we don’t just grow plants - we also grow people. Our team is passionate about bringing the highest quality products to consumers, but it is also committed to creating an inspiring, diverse, and team-oriented workplace environment that everyone can enjoy. Nature Fresh Farms is a recognized leader within the greenhouse farming industry - join our team and help us continue to grow

We are currently looking to fill a permanent, full-time TFW Program Administrator position for our Farms operations in our Leamington, ON location.

**Job Details**:
The HR TFW Administrator’s primary responsibility is to support the Temporary Foreign Worker Program including but not limited to onboarding & offboarding processes, employee relations concerns, employee development/training, conflict resolution, and a full range of general HR support to the employees.

**Job Responsibilities include, but are not limited to**:

- Assist with the development and administration of programs, procedures, and guidelines to help align the guest worker workforce with the company's strategic goals.
- Coordinate and assist in all guestworker entry and exit requirements, including LMIAs, flights, renewing visas, insurance, and work permits if required.
- Administration payroll deductions and coordinate with the payroll department. Ensure payroll deductions forms are completed if applicable.
- Administrate and review weekly Cintas invoices with emphasis on uniforms. Forward all issues to the Uniform company and follow up to ensure issues are being corrected.
- Administrate insurance claims and balance bills at the end of each month.
- Coordinate & conduct Orientation training. Prepare paperwork, schedule, and facilitate smooth onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience.
- Schedule all arrivals and departures and follow all the procedures required. This includes the pre-arrival and post-arrival processes. Complete all necessary documentation and administration.
- Receive workers at the arrival points, which could be anywhere from Leamington to Tilbury, often after normal working hours.
- Respond to all after-hour calls and prioritize matters that require attention. Resolve the identified issues and provide the appropriate follow up. The HR Generalist may be obligated to return to the premises to address the matter, based on the severity.
- Review and assist with updating HR procedure, training material and SOPs accordingly. Suggest new procedures to continually advance efficiencies.
- Provide support on identifying work-related or performance challenges to improve employee relations, and work performance.
- Provide translation to different departments as needed.
- Assist with company events i.e., Annual Christmas Party, Employee Appreciation Event etc.
- Actively initiate, participate in, and support continuous improvement initiatives. Ensure adherence to the confidentiality policy at all times.
- Assist with employee inquiries and complaints. Provide excellent customer service and act as a liaison for employees and management in relation to leave of absences, grievance matters, coaching discussions, Company policies/procedures, and all other employee-relations matters.
- Assist with recording incidents, conduct investigations, and document meetings thoroughly. Respond accordingly through communicating, training, and following up with supervisors and employees.
- Support the compliance of the Temporary Foreign Worker Program by studying existing and new legislation.
- Conduct ongoing departmental training as required.
- On occasion perform bi-weekly inspections including fire extinguishers, emergency lights, and smoke detector alarms monthly.
- Support the team with Health Unit Housing Inspections, ensuring we comply with the government requirements.
- Assist in submitting maintenance work orders and keep track of the orders when finalized.
- This job description highlights the main components but is not inclusive of other activities that may be required.

**Job Requirements**:

- Fluency in Spanish and English is required.
- Excellent verbal and written communication skills with the ability to develop and maintain relationships of trust with individuals at all levels of the organization.
- 1+ years’ HR experience, preferably with TFW Programs is an asset.
- Strong problem-solving skills required to analyze/solve problems and any unforeseen complications that could arise.
- Must be able to prioritize and multi-task while having strong organizational skills and attention to detail.
- Ability to manage sensitive and