Bilingual Patient Benefits Administrator

2 weeks ago

Leamington, Canada Tilray Brands Full time

Bilingual Patient Benefits Administrator - Leamington, ON
(on-site)
About Tilray Brands Inc.
Tilray Brands is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better - one person at a time - by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilray's mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through high-quality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilray's unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and alcoholic beverages.
Looking to develop your career at the forefront of a rapidly expanding industry?
Job Summary
Tilray is seeking a dynamic team player with a passion for helping people, to join our Patient Benefits Administration team. This role involves the administration and execution of all patient benefits and related activities. As this position is primarily telephone based, above average verbal and interpersonal skills are essential in both French and English.
Role and Responsibilities
Coordination, administration, and execution of all patient benefits related activities.
Responsible for evaluating patients for their eligibility to enroll in Tilray Medical's Early Coverage program.
Mediate between insured patients, referring clinics, and benefit providers to resolve claim and coverage issues in a timely manner. Responsible for the handling matters related to insurers, clinics, and patients.
Collaborate with Tilray Medical's Medical Outreach and Patient Care departments as necessary.
Work with discretion regarding sensitive and confidential information.
Maintain accurate and complete patient benefit databases, files and records, and update as necessary.
Assist in preparing documentation for our processes and checklists.
Accurately process and submit invoices to benefit providers.
Ensure patients understand the details of their benefit plan and facilitate orders accordingly.
Receives, processes and verifies the accuracy of orders and patient registration information.
Thorough understanding of Health Canada's Cannabis Act, as it pertains to patient benefits administration.
Qualifications and Education Requirements
2 years in a customer service or insurance administration role
Excellent interpersonal and communication skills
Skillful at conveying information and ideas concisely and correcting issues promptly and professionally
Database management experience
Strong computer skills
Relevant College or University education
Must be Bilingual (Fluent in both French and English)

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