Client Care Specialist
4 days ago
**Client Care Specialist - Dogvana (Okotoks, AB)**
**About Us**
At Dogvana, we’re more than just a dog daycare and lodging facility; we’re a place _where dogs thrive_ and pet parents feel at home. Our team is dedicated to providing safe, loving, and enriching experiences for dogs while delivering exceptional service to their humans.
**The Role**
We are seeking a warm, professional, and detail-oriented **Client Care Specialist** to be the first point of contact for our clients. In this role, you’ll welcome pet parents, manage reservations, answer inquiries, and ensure every guest (two-legged and four-legged) has a positive experience from start to finish.
**Responsibilities**
- Greet clients and their pets with warmth and professionalism.
- Manage reservations, check-ins, and check-outs.
- Provide accurate information about our daycare, lodging, grooming, and training services.
- Process payments and maintain accurate client records.
- Communicate clearly with pet care and grooming staff to ensure smooth service delivery.
- Build strong relationships with clients and their pets, fostering trust and loyalty.
**Qualifications**
- Previous customer service or front desk experience preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Friendly, professional, and reliable—able to create a welcoming environment.
- Comfort working with dogs of all breeds and sizes.
- Experience with booking systems or scheduling software is an asset (training provided).
- Availability to work flexible hours, including evenings, weekends, and holidays.
**Why Work With Us?**
- Be part of a fun, supportive, and dog-loving team.
- Hands-on experience with dogs in a positive, professional environment.
- Opportunities for growth as Dogvana continues to expand.
- Competitive wages and staff perks.
**Location**: Okotoks, Alberta
**Compensation**: Based on experience
If you’re passionate about dogs and people, and love building meaningful connections, we’d love to have you join our pack at Dogvana
**Job Type**: Part-time
Pay: $15.00-$17.50 per hour
Expected hours: 3 - 20 per week
Work Location: In person
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