Reservation Specialist

Are you a dog enthusiast with a knack for sales and customer service? Do you dream of helping pet owners find the perfect accommodations and services for their furry friends? Look no further - we have the perfect opportunity for you

We are looking for a talented Reservation Specialist to join our team As a Reservation Specialist, you will be the first point of contact for our clients, handling all inquiries with enthusiasm and professionalism. Your main goal will be to convert leads into bookings or sales, ensuring our clients receive the best possible service.

At Gus’s Pet Resort, we transform pet care into an exciting journey filled with exceptional service and sales success We’re not just a pet resort; we're a dynamic team of pet enthusiasts who know how to turn wagging tails into satisfied customers. At our resort, every interaction is an opportunity, every pet is a VIP, and every day is a chance to create paw-sitive memories. If you’re passionate about pets and sales, we want you as our Reservations Specialist

Our team prides itself on having a culture of support and inclusion (dogs don’t judge, and neither do we), and offers growth and development to all employees.

**What You'll Do**:

- Answer inbound calls and respond to client inquiries about daycare, boarding, grooming, and puppy preschool services.
- Convert leads into bookings by explaining the benefits of Gus's Pet Resort services and addressing client concerns.
- Proactively follow up with potential clients to encourage bookings and close sales.
- Accurately record client information and service bookings in the company’s lead managementand reservation system.
- Work closely with the on-site team to ensure seamless communication and service delivery.
- Provide the team with accurate notes about client preferences, special instructions, or pet details.
- Meet or exceed sales and booking targets set by management.
- Communicate the unique selling points of services like enrichment activities, social play, and 1:1 training sessions.

**What We're Looking For**:

- Strong communication and customer service skills.
- Proven ability to meet sales targets and upsell services.
- Excellent organizational skills and attention to detail.
- Proficiency in Microsoft Office and quick adaptability to new software.
- Experience in the pet service industry or phone sales is a plus

**Why Join Us**:

- Competitive salary and bonus structure.
- Exciting opportunities for growth and advancement.
- A supportive and collaborative team environment.

**Job Types**: Full-time, Permanent

Pay: From $15.00 per hour base pay

Expected hours: 40 per week

**Benefits**:

- Store discount

Supplemental pay types:

- Bonus pay
- Overtime pay
- Tips

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Sales: 2 years (preferred)