Lead Client Care Representative

6 days ago

Okotoks, Canada Southern Alberta Veterinary Emergency (SAVE) Full time

_Be the leader of first impressions_

Do you love animals, people, and leading a team? We’re looking for a **Lead Client Care Representative** to join our front desk crew This role is part receptionist, part team leader — you’ll be the friendly face clients see when they walk through the door, while also guiding and supporting our amazing Client Care team.

**What you’ll do**:

- Welcome clients and help them feel at ease.
- Answer phones, book appointments, and process payments.
- Support and mentor reception staff, helping with training and scheduling.
- Jump in to solve problems, keep things running smoothly, and make every visit a great experience.
- Collaborate with management and our veterinary team to improve client care and clinic flow.

**What we’re looking for**:

- Experience as a veterinary receptionist (2+ years).
- A natural leader who enjoys coaching and supporting others.
- Strong communicator who thrives in a busy, team-focused environment.
- Someone who can balance compassion, professionalism, and organization.

**What we offer**:

- A fun and supportive team
- Competitive pay and staff discounts on veterinary services/products.
- Opportunities to grow your skills and leadership experience.

If you’re ready to take the next step in your career and help lead our Client Care team, we’d love to meet you

Pay: $22.00-$25.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- On-site parking
- Paid time off
- RRSP match
- Wellness program

**Experience**:

- receptionist: 2 years (required)

Work Location: In person

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