Director, Client Services

**Competition #**: 45804
**Department**: Emergency Management
**Location**: DARTMOUTH
**Type of Employment**: Permanent
**Union Status**: Exclusion - Non Union - NSPG
**Closing Date**: 23-Apr-25 (Applications are accepted until 11:59 PM Atlantic Time)
About Us
The Department of Emergency Management is responsible for leading disaster and emergency planning, preparedness, response and recovery activities on behalf of the Province of Nova Scotia. The objective of the Department is to ensure that Nova Scotians are safe, prepared and resilient in the face of disasters and emergencies. The Department leads the coordination and co-operation of partners and resources during provincial level critical incidents, supports municipal and other partners in regional level and local events, administers the province's 911 service, maintains critical communications infrastructure and supports operations of our regional emergency management centres. The Department also works to ensure critical government services continue to function during and after critical events.
The Regional Operations and Infrastructure Branch enhances the safety and resilience of our Province by:
Strengthening critical communications infrastructure through the establishment and oversight of the Public Safety Field Communications Agency. The Agency's mission is to create a Centre of Excellence in the delivery of public safety communications, dispatch, and related technologies across Nova Scotia and Atlantic Canada
Establishing and maintaining Regional Emergency Operations Centres (REOCs) in 6 regions in Nova Scotia. The REOCs provide leadership in building regional emergency operations networks; ensuring collaborative efforts around emergency planning, training and exercising and developing regional plans for equipment and stores to support emergency response
Coordinating response to regional emergencies
Strengthening local and regional emergency preparedness through outreach and education to Nova Scotians at community events, schools, organizations, and through information sessions
Fostering strong collaboration, communication, and emergency management planning with regional partners, including the development and coordination of regional Nova Scotia Guard networks
Providing information to the Provincial Coordination Centre and the 24/7 Watch Desk staff to ensure real-time situational awareness, coordination, and support during emergencies and actioning critical information received from the Provincial Coordination Centre in the regions
About Our Opportunity
Reporting to the CEO of the agency, the Director of Client Services is responsible for leading a division within the Public Safety Field Communications agency containing two key client service programs - Field Services (Client Relations, Training and Exercising, and Mobile Communications Support), and Dispatch Operations (Shubenacadie Radio Communications Centre). In leading these two service areas, the Director must provide leadership and direction for the delivery of all aspects of both programs. The Director is responsible for setting out the business plan, goals and strategy for their branch, and overseeing the development of programs and policies supporting those goals. This role will be responsible to provide leadership and direction for all aspects of these two program areas, each of which have significant impact on the Department's ability to manage successful, province wide public safety programs, and deliver public works services, to meet the needs of client agencies, and ensure the safety of lives and property of Nova Scotians.
The Director will provide daily operational and strategic leadership to the Field Services and Dispatch Operations Teams, which provide virtually all front-line service delivery in PSFC.
Primary Accountabilities
Leads both the strategic direction and operations of field services and dispatch, including leading a team of senior professionals in the design, development, and daily management of staff, programs, policies, and services within the areas of responsibility to ensure effective client service delivery.
Champions the development and strengthening of partnerships and the creation of new client service opportunities. Actively explores new opportunities with stakeholders across the public sector (all three levels of government), private sector, and other Atlantic Provinces to determine where Nova Scotia can deliver services related to public safety communications. Implements partnership opportunities where feasible.
Builds and maintains strategic working relationships with leadership personnel within client and stakeholder agencies and across government departments and agencies. Leverages strategic relationships to support the development and success of the operation.
Supports the Agency CEO in the development and implementation of Agency-wide initiatives, strategy development, new technology or process implementation, client communications, and senior leaders