Dispatcher/customer Service

5 days ago


Burnaby, Canada Olympia Transportation Limited Full time

**About us**

Olympia Transportation Limited is a small business in Burnaby, BC V3N 2W1. We are agile, collaborative, and customer-centric.

Our work environment includes:

- Modern office setting
- Food provided

Overview:
**Responsibilities**:

- Answer incoming customer calls promptly and professionally
- Provide accurate information about products and services
- Process orders, returns
- Utilize phone systems to manage customer inquiries
- Coordinate with shipping and receiving departments for timely order fulfillment
- Analyze customer inquiries and provide appropriate solutions
- Familiarity with Trinium Quantam SyteLine and AS400 systems is beneficial

**Experience**:

- Previous experience in customer service or a related field is preferred
- Strong communication skills with a focus on phone etiquette
- Proficiency in data entry and navigating various software systems
- Knowledge of transportation management systems and freight operations is advantageous

Join our team as a Customer Service Representative to enhance your communication skills, gain valuable experience in the logistics industry, and contribute to our commitment to exceptional customer service.

Pay: From $3,000.00 per month

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Burnaby, BC V3N 2W1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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