Dispatcher/customer Service
2 weeks ago
**About us**
Olympia Transportation Limited is a small business in Burnaby, BC V3N 2W1. We are agile, collaborative, and customer-centric.
Our work environment includes:
- Modern office setting
- Food provided
Overview:
**Responsibilities**:
- Answer incoming customer calls promptly and professionally
- Provide accurate information about products and services
- Process orders, returns
- Utilize phone systems to manage customer inquiries
- Coordinate with shipping and receiving departments for timely order fulfillment
- Analyze customer inquiries and provide appropriate solutions
- Familiarity with Trinium Quantam SyteLine and AS400 systems is beneficial
**Experience**:
- Previous experience in customer service or a related field is preferred
- Strong communication skills with a focus on phone etiquette
- Proficiency in data entry and navigating various software systems
- Knowledge of transportation management systems and freight operations is advantageous
Join our team as a Customer Service Representative to enhance your communication skills, gain valuable experience in the logistics industry, and contribute to our commitment to exceptional customer service.
Pay: From $3,000.00 per month
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Burnaby, BC V3N 2W1: reliably commute or plan to relocate before starting work (required)
**Experience**:
- dispatching: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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