Dispatcher/customer Service Support Personnel

Greater Vancouver's Leading Security Solutions Provider

Fusion Security is a fast growing, quality driven organization that offers long term, challenging opportunities for the right person. We are looking for professionals currently working in security that aspire to an opportunity where dedication, exceptional performance and a positive attitude is rewarded both financially and professionally

Service Dispatch / Customer Service Support

**Employment type**: Full-time, Permanent

**Office Location**: Burnaby

Are you stuck in your role and looking to join a company where your dedication, exceptional performance and a positive attitude will be recognize both financially and professionally? Fusion has a great opportunity for the right person to join our team.

**Overview of Role**:
Dispatch / Office Support Assistant will help support our Technicians in the field and our Clients, as well as assist with the various administrative and customer service duties required for a technical service company. We are a progressive, fast growing tech company looking for dynamic and enthusiastic individuals to participate in our continued success. We are located close to SkyTrain and the highway. This role is key to our delivering a high level of service to our employees and customers. The duties are varied, and a typical day could include a variety of tasks such as:
**Position Responsibilities**:
**Receive service requests from clients**: Evaluate the needs of clients and respond accordingly. Create service tickets into our software system. Develop schedules for field service personnel, taking in to account work order priorities, due dates, time required, location, skills required, workload and urgency.
Distribute service orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
Follow up on open service tickets as required. Review completed tickets and prep for invoicing on a daily basis.
Work closely with the service team to ensure best possible customer service to our clients.
Provide assistance to field personnel if needed.
Assist clients with technical support when possible.
Respond to any issues and follow-up by coordinating appropriate departments or field agents.
Provide support and backup for other administrative/inside sales duties as requested.
Schedule Annual ULC Inspections and maintain inspection report database.
Run reports and audits of security systems to ensure they are operating as designed.
Monitor and audit alarm reports to identify and resolve issues.
Work with other departments to ensure seamless security service delivery.

**Key Requirements**:
Strong client service, customer relations skills.
Above average organizational and administrative skills
Computer experience with MS Office is required.
Experience in a call/service center is an asset.
Experience with access control, CCTV and/or Intrusion systems is an asset.
Experience in or with an alarm monitoring station is an asset.
A team Player

**Key Personal Traits**:
Strong English written and verbal communications skills are required.
Ability to communicate effectively on technical matters with colleagues and internal stakeholders.
Self-motivated and capable of working independently with strong sense of ownership.
Organized and uses time effectively.
Strong problem-solving skills required

**Perks of Joining Fusion Security**:
High Industry Wages, commensurate with experience
Increases based on performance
Advancement opportunities in a growing organization
Excellent benefits package
Gym Membership
Performance Bonus structure