Service Advisor

2 weeks ago

St John's, Canada Toyota Plaza Full time

Responsibilities:

- Greet all customers promptly or, if unavailable, acknowledge their presence.
- Assist customers with requests for repairs and maintenance for their vehicle.
- Obtain customer and vehicle data.
- Indicate on repair order the exact instructions and main reason(s) for service call.
- Obtain customer’s written approval on all repair orders.
- Communicate with service customers to confirm nature of work required.
- Provide estimates for labor and parts. Contact the customer by telephone for work order approval if unauthorized at time of initial meeting.
- Follow-up on work in progress of each repair order during the day as required.
- Implement follow-up system of all repair orders to track progress.
- Advise customers on status of vehicle to communicate high customer care standards.
- Offer and arrange alternative transport for customers, if necessary.
- Answer all technical repair work and price related questions for customers.
- Explain the details of the work order to reassure customers for work completed.
- Notify customers immediately if additional work is required.
- Verify all repair orders to ensure completion prior to customer delivery.
- Notify customers of work completed and charges prior to customer pick-up.
- Advise customers of the location of their vehicle.
- Complete closing of work order; sign off on finished work and inform customer that vehicle is ready for pick-up.
- Confirm each customer’s method of payment and if necessary, obtain approval of credit.
- Verify customer information and update if necessary.
- Resolve customer complaints courteously and promptly. Refer to Service Manager as necessary.
- Keep abreast of relevant changes in automobiles and dealership products.
- Maintain awareness of factory-recommended maintenance schedules.
- Attend all department meetings, and perform any other duties as required.
- Re-book customer if parts are on special order.
- Comply with all health and safety regulations.
- Other duties as required by Service Manager

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- Overtime

Supplemental pay types:

- Bonus pay

Work Location: One location

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