Order Management Representative

2 weeks ago

Oakville, Canada ITW Global Brands Canada Full time

ITW Global Brands Canada is a business unit of a $16B multinational company, Illinois Tool Works Inc.

Global Brands Canada is a leading marketer and distributor of core ITW brandsincluding:Permatex, Rain-X, Spray Nine, Black Magic, Slime, Fast Orange, Fix-A-Flat, and Gumout.

The **Order Management Representative** supports customers in the retail, automotive, and industrial, channels. This role is responsible for all aspects of order processing from receipt of purchase order through to delivery. The Order Management Representative is the primary point of contact for customer order management including pricing, product availability, delivery information and product support.

**Essential Duties and Responsibilities**:

- Manage front-to-back customer service functions for assigned accounts.
- Responsible for all aspects of customer order transactions from order-entry to delivery.
- Use customer specific web portals for order management and data-entry including purchase order retrieval, processing, order confirmation, ASN's, RPA's and invoicing.
- Manage order compliance including dispute investigation and obtaining support documentation.
- Cultivate a professional, positive working relationship with customers and sales team.
- Work with inventory planners and supply chain to ensure product availability and on-time delivery.
- Work with warehouse and operations staff to facilitate on-time delivery.
- Data entry of new account information, product pricing and part number attributes.
- Work with customers, sales, and finance to resolve order discrepancies, pricing, and other product issues.
- Other duties as assigned.

**Competencies**:

- Attention to detail and accuracy, organizational and prioritization skills.
- Experience working alongside warehousing and logistics functions.
- Experience with Enterprise Resource Planning (ERP) systems; JDE or Oracle is a plus.
- Excellent written and verbal communication skills
- Sound judgment and problem-solving skills
- Demonstrated ability to work in a fast-paced team environment with rapidly changing priorities.
- Ability to adjust quickly to new processes and procedures.
- Proficient computer skills - MS Office (Outlook, Excel, etc.)

**Requirements**:

- Post-secondary diploma or degree is preferred, high school diploma mandatory.
- Minimum of 2-5 years of Customer Service experience.
- English and French language is an asset.

**Additional Information**
- ITW is an equalopportunityemployer.We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
- Asan equal employment opportunity employer,ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

  • Customer Service Representative

    2 days ago

    Oakville, Canada IPEX Management Inc. Full time

    IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy. We currently seeking a **Customer Service Representative.**This role is based out of our **Oakville office**and will report to the Customer Service Manager. Don’t miss the...

  • Customer Service Representative

    1 week ago

    Oakville, Ontario, Canada IPEX Management Inc. Full time $40,000 - $60,000 per year

    IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.We currently seeking a Customer Service Representative. This role is based out of our Oakville office and will report to the Customer Service Manager.Don't miss the opportunity to join a...

  • Order Management Team Lead

    4 weeks ago

    Oakville, Canada GVA Lighting, Inc. Full time

    Order Management Team Lead – GVA Lighting, Inc. GVA Lighting is a leading electronics manufacturing company specializing in the production of high‑quality LED lighting for architectural applications. We pride ourselves on delivering innovative and reliable solutions to our clients across various industries. As part of our commitment to exceptional...

  • Order Management Team Lead

    2 weeks ago

    oakville, Canada GVA Lighting, Inc. Full time

    GVA Lighting is a leading electronics manufacturing company specializing in the production of high-quality LED Lighting for architectural applications. We pride ourselves on delivering innovative and reliable solutions to our clients across various industries. As part of our commitment to delivering exceptional service and high-quality lighting solutions, we...

  • Order Management Team Lead

    3 days ago

    Oakville, Canada GVA Lighting, Inc. Full time

    GVA Lighting is a leading electronics manufacturing company specializing in the production of high-quality LED Lighting for architectural applications. We pride ourselves on delivering innovative and reliable solutions to our clients across various industries. As part of our commitment to delivering exceptional service and high-quality lighting solutions, we...

  • Order Entry

    2 weeks ago

    Oakville, Canada Frost Products Ltd. Full time

    **Hours of Work**: 8:00 AM-4:30 PM **Who We Are**: Our company, Frost Products Ltd., has been a leading manufacturer washroom, lobby, and site furnishing products since 1961. Our products are typically specified for architectural, new construction and janitorial markets. Currently Frost Products are distributed across Canada, the USA, Mexico, Caribbean,...

  • Order Management Team Lead

    4 days ago

    Oakville, Ontario, Canada GVA Lighting, Inc. Full time US$60,000 - US$120,000 per year

    GVA Lightingis a leading electronics manufacturing company specializing in the production of high-quality LED Lighting for architectural applications. We pride ourselves on delivering innovative and reliable solutions to our clients across various industries. As part of our commitment to delivering exceptional service and high-quality lighting solutions, we...

  • Strategic Order Management Lead

    4 weeks ago

    Oakville, Canada GVA Lighting, Inc. Full time

    A leading electronics manufacturing company in Oakville is seeking an Order Management Team Lead. This role involves coordinating with teams to ensure efficient order processing and exceptional customer service. Candidates should have a technical or business degree, and over 5 years of relevant experience in order management or coordination roles....

  • Co-op Business Development Representative

    4 weeks ago

    Oakville, Canada Bristol Capital Management Full time

    Co-op Business Development RepresentativeJoin to apply for the Co-op Business Development Representative role at Bristol Capital ManagementApplicants must be enrolled in a co-op program at a post secondary institution in Canada.Job Description:Our group is seeking self-motivated and energetic individuals who are interested in sales, business, and finance....

  • Inside Sales Representative

    2 weeks ago

    Oakville, Canada Imperial Wealth Management Full time

    **Intro To Imperial** When it comes to financial management, we’re experts in our field. Our clients trust us to manage the finances of their business, so when they’re delivering patient care, spending time with their family, or on vacation, they are assured their business is in good hands. **Our Purpose - To give clients the freedom to design their...