Customer Service Representative

2 weeks ago

Oakville, Ontario, Canada IPEX Management Inc. Full time

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently seeking a Customer Service Representative. This role is based out of our Oakville office and will report to the Customer Service Manager.

Don't miss the opportunity to join a broad range of people-centric professionals, leaders, and status-quo fighter

Job Summary

IPEX is looking for a customer-focused, detail-oriented professional to join our dynamic team. In this role, you'll manage multiple accounts, collaborate across departments, and deliver exceptional service to our valued customers. If you thrive in a fast-paced environment and enjoy problem-solving, this is the opportunity for you

Principal Responsibilities

  • Respond promptly to customer inquiries regarding pricing, delivery, technical support, and order status.
  • Resolve service issues, delays, and disputes with professionalism and efficiency.
  • Process and track customer orders via EDI, fax, and phone using our ERP system.
  • Verify pricing, terms, and delivery requirements to ensure accuracy.
  • Monitor back-orders and coordinate with production, purchasing, and distribution teams.
  • Prepare accurate quotations and provide technical support using IPEX resources. Collaborate with internal teams to ensure seamless customer experiences.

Qualifications & experience

  • Minimum 1 year of customer service experience, ideally in a high-volume environment.
  • Strong communication skills—both written and verbal—with a professional, customer-first approach.
  • Proficiency in SAP and Microsoft Office; ERP experience is a desired asset
  • Excellent time management and multitasking abilities.
  • Proven problem-solving skills and the ability to resolve issues patiently and effectively.
  • Team-oriented mindset with a commitment to fostering a positive work environment.
  • Industry experience is considered a strong asset.

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at

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