Operations Manager in Training

2 weeks ago

Regina, Canada Fresh Tubs Bathtub Restoration Full time

If you’re a proven leader looking for an exciting new opportunity with a growing business, **keep reading** Fresh Tubs is a locally owned business serving Southern Saskatchewan. Our team provides bathtub repair and refinishing services to residential and commercial clients, and we pride ourselves on quality workmanship and outstanding customer experience. As Fresh Tubs continues to expand, we’re looking to bring on exceptional professionals with a passion to grow along side the business.

The Operations Manager role is critical to the smooth operation of all filed work related tasks. The OM is tasked with two primary responsibilities:

- Overseeing both the activity of the people who do the work and the tools and supplies they use to get it done
- Ensuring that all customers have an amazing experience with Fresh Tubs. This includes monitoring quality of work, timeliness and efficiency, as well as resolving any issues customers may have, quickly and thoroughly

Additional duties and responsibilities of the OM include:

- Ensuring that daily production targets are met, leading team meetings, ongoing technician training
- Involvement in the recruiting, interviewing, hiring, and training of new technicians
- Overseeing and working alongside dispatch for accuracy and efficiency, handling prompt resolution of any callback or complaint issues
- Serve as a “floater” in the field, prepared to provide field support for technicians that are shorthanded or behind on their schedule
- Perform and report on weekly deliverables including: quality checks, inventory assessment, monitoring fleet cleanliness, 1 to 1 technician meetings
- Reporting to leadership on weekly and monthly deliverables

Here’s what we offer:

- Competitive salary
- Performance based bonuses
- Health and dental benefits
- Paid vacation
- Paid holidays
- Paid training
- Opportunity to learn new skills
- Contribute to a growing and dynamic team

Required skills:

- Degree or Certification in business or operations management
- Minimum 1-2 years management experience
- Customer service driven
- Strong leadership and organizational skills
- Ability to multitask in a time sensitive environment
- Excellent interpersonal communication
- Experience in the trade is not required but would be an asset, a willingness to learn the trade is required
- Ability to work overtime on occasion
- Additional safety training to be completed upon hire (WHIMIS, first aid, etc.)
- Ability to pass a criminal background check

**Job Types**: Full-time, Part-time

**Salary**: $50,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Licence/Certification:

- Driving Licence (required)

Work Location: One location

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