Director, Registry Services

Company Name:
Information Services Corporation
- Location: Regina
- Requisition ID: JR0000628
- Status: Full Time, Temporary (3 year term)

We are ISC, an industry leading employer with a global presence. We provide registry and information management services for public data and records to our customers. Our mission of putting the right information in the right hands, at the right time, means more than just using the right technology. Our people are what drives our innovation, growth, and well-being.

We are looking for a Director, Registry Services for a three-year term to help grow our business and contribute to our future.

The Director, Registry Services is responsible for the development and execution of the Customer Experience and Product Development & Enhancement strategies for Registry Operations. This position leads the strategy for Customer Engagement, Product Development and Adoption, ensuring the voice of the customer is an integral element in all aspects of the business, championing a customer service focus across all registry services and supporting functions.

The role will act as the primary liaison between Registry Operations and Corporate Strategy, to support the aspects of ISC’s strategic plan relating to Registry Operations, and growth opportunities. Additionally, this role will facilitate the relationship between Registry Operations and Technology Solutions on projects, initiatives, updates, audits and compliance, including overseeing the Technology Roadmap and Release management planning.

Additional duties include providing direction related to ongoing client relationship management to ISC’s largest, most strategic and politically sensitive customers; delivery of market and multi-jurisdictional research/intelligence to support internal customers in the development of effective registry corporate growth and product line strategies.

Reporting to the Vice President, Registry Operations, other highlights include:
- Act as the liaison between Registry Operations and Corporate Strategy. Leverage knowledge and expertise of Registry Operations to inform strategic or organic growth opportunities within the Registry Operations segment, translating the organization’s strategy into specific actionable plans within Registry Operations.-
- Act as the liaison between Registry Operations and Technology Solutions. Guide and influence technology or other projects and initiatives, releases, business development opportunities, security or other audits and compliance activities.-
- Advocate for the customer experience, removing friction and helping Registry Operations to deliver a superior human and digital customer experience across product lines.-
- Determine stakeholder needs via Customer Intelligence and Customer Excellence Program; ensure the Voice of the Customer, customer feedback and other market data are analyzed to identify areas for improvement, inform registry strategy and decision making.-
- Develop and deliver annual budget for Registry Operations and budget / product plans for the Core Saskatchewan registries and support functions. Contribute input to corporate reports and results (e.g. Annual Report, MD&A).-
- Lead key projects and initiatives to enhance, maintain or expand product line and customer experience systems (process and/or technology).-
- Execute customer appreciation, marketing and outreach events and activities in collaboration with other stakeholders.-
- Act as a team and talent builder, leveraging leadership experience to support hiring, managing and developing a high performing and engaged team.-
- Conduct budgeting, monitoring, analysis, forecasting and planning for resource requirements for business unit.-
- Be a boundaryless leader, leveraging cross-functional leadership experience to partner and influence different functions at all levels, ensuring productive collaboration as “One Team”.What you’ll need:
- Post-Secondary degree or diploma from a recognized educational institute in a relevant field, combined with a minimum of ten years’ experience in progressive leadership roles and at least seven years’ experience in customer focused, strategic or service delivery roles. A combination of experience and education may be considered. or service delivery roles. A combination of experience and education may be considered.-
- Demonstrated leadership skills in a senior level position.-
- Demonstrated strategic planning, business case development, budget planning, customer relationship and/or account management experience.-
- Excellent problem solving, conflict resolution, facilitation and negotiation skills.What we offer:
- We believe in progress with purpose.-
- Innovative technology-
- A record of sustainable growth,-
- Investment in diversifying lines of business-
- We support your growth.-
- Career development opportunities-
- Education support-
- We care about people.-
- Competitive salary and benefits package-
- Hybrid work schedule-
- Recognition progr