Medical Office Assistant

**Title**:Medical Office Assistant
**Location**:Surrey, Phoenix Centre
**Position Status**:Full-time
**Reports to**:Manager, Clinical Services
**Salary**:Level 4; $45,786 annually
- Do you possess the gift of empathy that allows you to make genuine connections with people? Are you motivated by using your talents to support others in their personal growth? Come work for one of BC’s top not-for-profit societies_

**THE OPPORTUNITY**

**Job Summary**

The Medical Office Assistant (MOA) at Phoenix Society provides support to clients, physicians, nurses, and other health professionals. Key responsibilities include: performing administrative duties; maintaining communication with clients and staff; maintaining client and health records; providing intake services; and building positive relationships with clients.

This position is a key member of the clinical care team and works closely with staff within the health clinic and throughout the organization, as well as with external stakeholders to ensure an integrated approach to service delivery.

**Essential Duties and Responsibilities**

**Administration**
- Perform administrative duties such as greeting clients, answering phones, booking appointments, arranging meetings, completing lab requisitions and assisting in the general organization of the clinic
- Receive and communicate messages for medical staff and clients
- Assist clients in completing health intake and history forms
- Assist in the coordination and integration of the interdisciplinary team of physicians, counsellors, nurses, social workers and pharmacists
- Set up and maintain records management systems, including classifying and coding electronic and paper files
- Order supplies and maintain inventory

**Client Services**
- Assist in creating a welcoming, safe, and positive environment for clients and staff
- Provide intake services to clients by determining their needs or directing them to the appropriate staff
- Attend to client behaviours in the waiting room by listening, supporting, validating and, in the case of disruptive behaviours, employing de-escalation techniques. Contact appropriate staff for assistance if necessary
- Build positive relationships with individual clients in support of good health outcomes
- Keep examination areas clean, orderly and stocked with supplies
- Provide clients with information and contacts for community resources

**THE CANDIDATE**

**Qualifications**
- Completion of a Medical Office Assistant certificate program or Unit Clerk certification
- 1 to 3 years of experience providing first point of contact service to a diverse set of clients who may be experiencing mental health, addictions, poverty and trauma concerns
- Satisfactory completion of a criminal records check with vulnerable sector screening is required
- Satisfactory completion of Tuberculosis Screening form is required
- Satisfactory completion of Employee Immunization Record form is required
- First aid certification with CPR is required

**Skills & Knowledge**
- High level of integrity and dependability with a strong sense of urgency and results-orientation
- Strong skills in Windows, Microsoft Word, Excel, and database management systems
- Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
- Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
- Strong organizational and time management skills
- Ability to maintain accuracy while doing multiple tasks or working under pressure
- Ability to deal effectively with disruptive behaviours when required
- Ability to work in a trauma-informed practice
- Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

**PHOENIX SOCIETY**

The Phoenix Society is an accredited, multi-service agency serving the Lower Mainland of British Columbia and dedicated to providing accessible services and opportunities to people who face barriers related to addiction, mental health, housing, education, criminal justice involvement and/or employment.

**Vaccination Requirement**

Effective October 26 2021, all new hires at the Phoenix Society require full COVID 19 vaccinations (have a series of a World Health Organization-approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Individual medical exemptions must be approved by the Provincial Health Officer.

**What we offer**
- Employer-paid training such as First Aid, NVCI, MHFA, WHMIS and more
- Disability and Life insurance
- Employee Assistance Program
- 100% Employer Paid Extended health care (Dental, Vision, paramedical)
- Flexible schedule
- Matching RRSP contribution
- 6 sick and 6 personal leave days a year
- Education and Training allowance
- Bring your dog to work

**Commitment to Equity, Diversity & Inclusion**

**CLOSING DETAILS