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Logistics Coordinator

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Richmond, Canada NIPPON EXPRESS CANADA Full time

**Job Summary**:
The Logistics Coordinator is responsible for day-to-day coordination of ocean shipments, as well as providing client service/support while ensuring accuracy and efficiency in all aspects of the operational process. This position also assists with air shipments when required.

**Responsibilities**:

- Handle ocean shipments for both import and export
- Assist with air shipments when it’s required
- Arrange and planning of shipment delivery/pick-up with transportation companies, track and trace shipments to final destinations and ensuring the most appropriate method for shipping
- Verify accuracy of all freight documentation and booking information prior to the execution of shipments while ensuring the proper approval process has been followed.
- Obtain, check, and prepare documentation to meet customers and insurance requirements while following compliance with other countries’ regulations and fiscal regimes
- Provide exceptional client service
- Build and maintain good business relationship with both clients and carriers
- Handle all incoming communications with clients and other business partners in a timely and professional manner
- Resolve any operational issues and customer complaints as they arise and implement measure to prevent their frequency and recurrence
- Audit supplier’s invoice and reconcile payments/remittances
- Responsible for billing of shipments, ensure that all charges for services rendered are included, and the rates are billed according to quotation
- Various other duties as may be required

**Qualifications**:

- Minimum 1 years’ experience in Ocean /Air operations handling both import & export shipments
- General knowledge of the freight forwarding and NVOCC environment
- Ability to provide quality service for our customers by understanding their needs and requirements
- Able to work independently as well as a part of a team with limited supervision
- Strong communication skills, verbal and written
- Strong time management; able to prioritize tasks
- Ability to remain calm in stressful situations, work under pressure and meet multiple deadlines
- Critical thinking and problem solving
- Basic knowledge of Microsoft Office products, including Excel and Word

**Education/Certifications**:

- University degree / college diploma in business or related field, or combination of eduction and experience
- IMDG Dangerous Goods certification (an asset)
- Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation._