Patient Coordinator

**Job Title**:Full Time Patient Coordinator**
**Job Location**: BioPed Vaughan
**Contact Name**: Jacquie Snider

**Job Summary**:
At BioPed, we specialize in assessing and providing treatment for conditions related to the lower limbs. Our busy clinic has 2 Pedorthists, 1 Chiropodist, 1 marketing coordinator and a student in training. We are looking for an individual to provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of “front office” activities while ensuring compliance with PAC & Pedorthic and Chiropody College regulations and established BioPed policies and programs. This is a full-time position with a benefit package.

**Key Responsibilities**:

- Provide the highest level of service to all clinic patients and visitors
- Coordinate efficient scheduling of Pedorthic and Chiropody resources using BioPed’s Appointment Manager software
- Process and monitor referrals/authorizations/prescriptions to ensure complete and final information is received in a timely manner
- Process all transactions through BioPed’s point-of-sale software - Celerant
- Handle all requests and inquiries for patient and insurance information
- Manage patient files and prepare in advance for Pedorthist and Chiropodist. Ensure accurate and complete filing
- Maintain strict confidentiality of all patient, client, and facility information at all times
- Become familiar with and assist patients as needed with general product information
- Monitor and manage patient follow-up communications
- Provide first level support for resolving patient issues
- Manage patient flow and assist walk-in customers with footwear, compression, questions and booking appointments
- Sundry duties including vacuuming, floor cleaning, dusting, garbage/recycling, sinks and toilets
- Upkeep of office equipment and supplies
- Inventory maintenance, ordering, receiving, selling, tracking of orders, back orders, special orders and communication with patients regarding product issues/back orders
- Other administrative tasks deemed by the clinic manager

**Personal Skills & Attributes**
- Works towards continuous improvement
- Dependable & reliable
- Assumes responsibility
- Accepts constructive criticism
- Uses good judgment
- Completes projects & tasks on-time
- Manages schedule to meet targets
- Ability to multi-task
- Organizes & manages time
- Self-motivated
- Communicates effectively

**Experience and Skill Requirements**:

- High school diploma or equivalent combination of education and experience
- Preferred one to two years office administrative experience required
- Experience in a receptionist position or experience with medical front office procedures preferred
- Strong interpersonal, oral (including telephone) and written communication skills
- Understanding of medical reimbursement and terminology and a complete understanding of front office (receptionist) duties
- Ability to use all necessary office equipment

**Hours**

Sunday/Monday - closed

Tuesday 930am - 7pm

Wednesday 930am - 5pm

Thursday 930am - 7pm

Friday 930am - 4pm

Saturday 830am - 230pm

**Compensation**

$35000 - $40,000 with benefits and the opportunity for bonuses based on contributions to clinic.

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00 to $40,000.00 /year

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$40,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Vaughan, ON L4H 0A2: reliably commute or plan to relocate before starting work (required)