Network Support Technician

5 days ago

Winnipeg, Canada SolutionsIT Full time

**WHO WE ARE**:
At SolutionsIT, we pride ourselves in helping our clients thrive with technology and we are committed to being a leader in the field of managed services In our 35+ year history, our services have grown to include all things IT, such as VoIP telephony, surveillance and security, and cloud services, just to name a few. Our passion is guiding our clients to success, helping them focus on what they do well by ensuring that their technology is right for them.

**ROLE**:
Network Support Technician

**SUMMARY OF ROLE**:
As Network Support Technician, you provide reliable, efficient, and professional IT support and solutions to customers across various industries and locations. You have proven problem-solving skills and the ability to work both independently and with a team to meet client needs. This role is best suited for someone who uses technology and best practices to diagnose, troubleshoot, and resolve IT issues. Having excellent communication skills to ensure customer satisfaction and loyalty is a must. Delivering high-quality service is your focus and you are passionate about customer service.

**HOW SUCCESS IS MEASURED**:
**RESPONSIBILITIES**:

- Lead resources in the implementation of technical solutions for an array of clients
- Troubleshoot hardware, network, and Operating System issues.
- Focus on becoming an expert in your field
- Strive to understand and improve SolutionsIT Design and Build standards
- Participate in training and recommended certification paths
- Be available to assist your team members 24/7; on call based on rotating team schedule
- Be an escalation point for remote services.
- Ability to handle multiple assignments, manage priorities, and meet strict deadlines
- Proven client-facing skills developed in a professional consulting environment
- Experienced at interacting with project stakeholders and vendors

**REQUIREMENTS**:

- Experience with desktop hardware, operating systems, and software deployment and troubleshooting
- Experience with new PC deployments and upgrades.
- System and network management and troubleshooting experience
- Design and lead experiences with one or multiple of the following technology areas:

- _Microsoft Technologies (Active Directory, Messaging including Exchange, File, Print, SQL, and System Center)_
- _Server Virtualization and Storage (VMware, vSphere, HyperV, Disaster Recovery and Backup Solutions)_

▪ Customer service experience
▪ Must be bondable. Criminal record check will be required.

**Job Types**: Full-time, Permanent

Pay: $35,000.00-$65,000.00 per year

Schedule:

- 8 hour shift

Application question(s):

- Are you able do local onsite services calls in Manitoba as part of this job role?

Licence/Certification:

- Drivers License (required)

Work Location: Hybrid remote in Winnipeg, MB R3H 0L8

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