Desktop Support Technician

1 week ago

Winnipeg, Canada TEK Group Full time

Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals
- Documents, maintains, upgrades or replaces hardware and software systems
- Identifies, analyzes and repairs product failures, orders and replaces parts as needed

Performs a variety of complicated tasks
- On-site software support
- Repair of high-end printers and multi-function devices
- Hardware repair and software restoration at server component level
- Network device replacement/configuration
- Basic network troubleshooting
- Responsible for providing onsite support to internal or external customers in resolving complex or escalated technology issues.
- Resolve higher level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks.
- Set up computer and related equipment hardware on the work bench with network and power connections
- Validate system was pre-imaged with correct and approved image
- If there are additional hardware upgrade options purchased (such as additional RAM, graphic card, OPAL hard drive), this hardware upgrade equipment must be installed by a qualified technician in the appropriate computer.
- Confirm that all IT Hardware is operating to manufacturer specifications; Any IT Hardware faults discovered must be repaired under approved OEM warranty prior to deployment.
- Perform any configuration setup as documented in standard installation guidelines; for example, installation of business unit approved SCCM pre-built software packages (if applicable)
- Installation Technician loads and transports IT Hardware to external site for installation. o On-site installation locations may be any location in Manitoba that is a client site.
- The Installation Technician will unpack (where applicable) and set up new IT Hardware at the end user location, replace existing IT Hardware at end user location, perform network connection

**Job Type**: Permanent

**Salary**: $22.00-$24.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Software troubleshooting: 3 years (preferred)
- Desktop support: 3 years (preferred)
- Network installation: 3 years (preferred)
- IT support: 3 years (preferred)
- Computer hardware: 3 years (preferred)

**Speak with the employer**
+91 9347843649

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