Customer Service Representative

1 week ago

Sherwood Park, Canada The Boyd Group Inc. Full time

Sherwood Park, Alberta
**We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.**

**Job Description**:
The Customer Service Representative is responsible for providing exceptional customer experience. They manage working relationships with customers and Insurance Partners while providing all components of administrative support for the Repair Facility Team.

**Key Job Responsibilities**
- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Schedule appointments for vehicle repair using Daily Demand Capacity Planner, ASE schedule and proper scripting. (ASE is our repair management system)
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
- Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tags.
- Records all communication with customers or insurance partners during the repair process using ASE and selecting the appropriate communication type.
- Confirms car rental information and updates ASE with rental car usage information.
- Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in ASE.

**Education and/or Experience Required**
- High School Diploma
- Minimum: 1 years’ experience in a similar role.
- Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

**Required Skills/Abilities**
- Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

**Other Requirements**
- Valid driver’s license.
- Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
- The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job._
- #BACSR_

  • Transit Customer Service Representative

    2 days ago

    Sherwood Park, Canada Strathcona County Full time

    This posting is for two hourly positions Are you passionate about helping customers and making a positive impact? As a Customer Service Representative (CSR) you will be Strathcona County Transit’s first line of contact, providing personalized assistance to customers in understanding, navigating and using public transit services and fare media sales. CSRs...

  • Inside Sales/customer Service Representative

    3 days ago

    Sherwood Park, Canada Trail Tire - Sherwood Park Full time

    Our family-owned business, based in Sherwood Park, is rapidly growing and we are currently seeking a talented and dedicated Inside Sales / Customer Service Representative to join our team in Sherwood Park, AB. As a Customer Service Representative, you will be responsible for providing outstanding service and welcoming environment to our clients and ensuring...

  • Canulc customer Service Representative

    5 days ago

    Sherwood Park, Canada Staples Canada Full time

    : 1232573 **Who we are** Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding...

  • Customer Service Representative

    1 week ago

    Sherwood Park, Canada L'OCA Full time

    **Job Description**: Join the L’OCA Quality Market Family: Seeking Stellar Customer Service Representatives! Position: Customer Service Representative Where exceptional teamwork meets the highest standard of customer service. **About L’OCA Quality Market**: We aren’t just a market - we’re a dynamic hub of quality, service, and teamwork! As part of...

  • Customer Service Representative

    2 days ago

    Sherwood Park, Canada Pulse Veterinary Specialists & Emergency Full time

    Are you an individual _**_passionate about providing exceptional client care_**_?_ - Do you have a _**_passion for animals and a desire to get into the veterinary industry_**_?_ - Do you already have some _**_veterinary clinic experience_**_ and are looking to be part of a_**_ new working culture that provides both exceptional care and a fun, warm family...

  • Rcmp and Enforcement Services Customer Service Representative

    7 days ago

    Sherwood Park, Canada Strathcona County Full time

    The RCMP & Enforcement Services Customer Service Representative (Customer Service Front Counter) is the first response to client inquiries at the RCMP and Enforcement Services detachment front counter and is responsible to identify the nature of the complaint or inquiry, determine the immediacy of need and to respond professionally for services in emergency...

  • Customized Vehicle Sales Representative

    1 week ago

    Sherwood Park, Canada Sherwood Motorcars Full time

    Sherwood Customs, Alberta’s premium vehicle customization specialists are hiring designated Customs Sales Associates to sell our unique truck, SUV, and vehicle build inventory. If you’re passionate about lifted trucks, after-market accessorized vehicles, and uniquely built project cars, don’t miss this opportunity to join the Sherwood Customs team as...

  • Customer Experience Representatives

    4 days ago

    Sherwood Park, Canada Value Buds Full time

    Work Location Value Buds Baseline Village **About Nova Cannabis** Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in...

  • Customer Service/cashier

    1 week ago

    Sherwood Park, Canada Visions Electronics Full time

    **Job description** **Visions Electronics is Hiring Temporary Seasonal Customer Service Representatives** Do you love working retail? Do you enjoy making a customer’s day? Visions Electronics looking for Seasonal Customer Service Representatives! **Here’s a quick look at what you’ll be doing**: - Enthusiastically greeting customers as they enter...

  • Customer Service Representative

    2 weeks ago

    Sherwood Park, Canada Chowdhury Insurance Ltd. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Insurance company **Tasks**: - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Arrange for billing for services - Explain the type and cost of services...