Customer Experience Representatives

5 days ago

Sherwood Park, Canada Value Buds Full time

Work Location

Value Buds Baseline Village
**About Nova Cannabis**
Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices.

**About The Role**
Based out of our Baseline Village location in Sherwood Parl, AB, we are looking for experienced Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role and responsibilities include, but are not limited to:
**Customer Offering**
Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
Facilitate a welcoming and positive atmosphere for everyone in the store
Educate customers about cannabis products, strains and consumption methods

**Day to Day Operations**
Promote our culture and brand by participating in merchandising and promotional activities
Work in partnership with Store Managers and other team members to generate sales.
Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
Participate in routine store maintenance and ensure cleanliness is a priority
Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
Monitor inventory and re-stock products regularly

**Regulatory Adherence**
Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
Support and promote Nova Cannabis’s and applicable provincial social responsibilities programs (AGCO, AGLC, etc.)
Comply with Nova Cannabis’s policies, standard operating procedures, and practices

**Experience and Qualifications**
Minimum, 2-years of customer service experience
Minimum, 2-years of retail and/or hospitality experience
Cannabis, liquor or healthcare experience is preferred
High School Diploma or equivalent
Valid Applicable Cerifications (CannSell certification/ SellSafe / Qualified Cannabis Worker Ceritificate (QCW))
Must complete and pass a Criminal Record Check
Working knowledge of regulations as it pertains to selling cannabis in the applicable province you have applied to

**Personal Characteristics and Requirements**
Excellent customer service skills: you have a positive attitude, are charismatic, and are very comfortable engaging with customers
Ability to think on your feet and creatively problem solve
Open-minded and constantly identifying ways to improve
Passionate about creating a positive, memorable, and tailored experience for every customer
Excellent communication skills (written and verbal) and a professional demeanour
Team player who is passionate about supporting the overall success of the business
Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
Responsible and reliable
Must have reliable transportation to commute to/from work

Thanks for considering a position with us Cheers

Our Commitment to Diversity & Inclusion:

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