Tour Coordinator

**Location**: Downtown Vancouver (in-person)

**Schedule**: Office hours with occasional weekend shifts

**Term**: Full-time, Permanent

**Compensation**: $45,000 - $55,000

**Reporting to**: Operations Manager

**Expected Start Date**: August 4th - August 18th, 2025

Discover Canada Tours - a family-owned Canadian tour operator celebrating 20 years of adventures in 2025 - is looking for a Tour Coordinator to join our dynamic team.

Accountable to the Operations Manager, the Tour Coordinator will be involved in the planning, development, administration, and execution of all assigned tour products. This position requires an experienced individual who has either managed a high volume of tours or has direct tour experience, ideally within Western Canada.

The primary responsibility of the Tour Coordinator is to ensure that all logístical and operational elements of assigned tours are thoroughly prepared and executed. This includes working collaboratively with internal teams, suppliers, and partners to meet critical deadlines, deliver exceptional customer experiences, and support tour operations.

**What You’ll Be Doing**:
Tour Operations:

- Manage operations for assigned destinations including hotel bookings, activities, itineraries, rooming lists, passenger manifests, rental equipment, waivers, meals, and payments
- Prepare and distribute daily and weekly guide itineraries
- Conduct regular quality checks on all aspects of assigned tours, ensuring accuracy in inventory and documentation
- Participate in tours when possible to better understand and enhance the guest experience
- Collaborate with the Product Development team to improve tour itineraries based on guide and guest feedback
- Track and adhere to supplier deadlines to avoid penalties and maintain preferred partner relationships
- Assist with fare, activity, and inventory management in the booking system
- Load and maintain tour information in FareHarbor, Ventrata and internal systems, ensuring all rates, availability, and content are accurate.
- Monitor coach and ferry bookings for your tour series
- Maintain and update operational spreadsheets with all relevant tour data

Administrative and Support Duties:

- Support weekend tour departures and fulfill on-call responsibilities on a rotating schedule
- Participate in assistant tour guide or chaperone duties as required to understand product delivery
- Assist with weekday tour departures including signage, bus check-ins, and crowd control
- Answer phones and assist walk-in customers on a relief basis in coordination with the Sales team

**Objectives**:

- Continuous support for our Tour Guides to ensure that our guests have the best experience possible
- Understanding that this position has its stressful moments during the busy summer months and that constant collaboration within the team helps relieve this pressure
- Promoting a positive and cohesive team environment within the operations department and among the tour guides

**Qualifications**:

- College diploma or University degree with a focus in Travel & Tourism preferred
- Minimum of one to two years operations experience within a tour operator environment
- Canadian travel experience (specifically Western Canada)
- Criminal record check with vulnerable sector
- Guiding experience a bonus
- Is a Canadian citizen, PR holder, or on a work visa with a minimum of 1-2 years till expiry date

**Position Attributes**:

- A passion to take full ownership of your position and take opportunities to a new level
- Willingness to go above and beyond to ensure smooth operations of our tours
- Self-motivated and positive, with a professional approach to customer service
- Enjoy working independently; creative, strategic, and open to thinking outside the box
- Able to thrive in environments with a certain amount of ambiguity and that evolve rapidly in response to a changing external environment
- Must be results-focused, with attention to detail and excellent organizational skills
- Able to meet tight deadlines, multitask, and work well under pressure
- High level of proficiency with Google Sheets and MS Excel
- Excellent decision-making skills and ability to handle stressful situations
- Commitment to the company’s objectives, values, and representing the company in the best light

**Expectations**:

- A strong communicator: enthusiastic, optimistic, accommodating, energetic, verbal, and active within a team setting
- Strong command of English (spoken and written)
- Ability to influence while building friendly and positive relationships
- A terrific collaborator, able to partner effectively across departments to arrive at the best solutions
- A great colleague—the kind of person others enjoy working with—open to sharing your experience and seeking growth opportunities from others
- Excellent communication skills across all levels of interaction

**Work Environment and Schedule**:

- Full-time, based in-office at Discover Canada Tours’ downtown Vancouver head