Manager, Tour and Travel

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
**Job Title**: Tour & Travel Manager
**Location**: North Vancouver
**Department**: Sales
**Reporting Manager**: Director, Sales
**Role Status**: Full-time permanent/On-site
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.
JOB SUMMARY
We are looking for a dynamic, self-driven Tour & Travel Manager to lead and expand our leisure travel and tourism partnerships. This role requires a strategic thinker and strong communicator with a proven ability to foster relationships across the tourism industry. As the main liaison between our brand and external travel partners, the Tour & Travel Manager will promote our premier mountain destination through sales outreach, partner engagement, familiarization tours, and participation in key industry events. This is an excellent opportunity for someone with an entrepreneurial mindset who is passionate about tourism and eager to contribute to the continued growth of our business.
ESSENTIAL JOB FUNCTIONS
**Partner Development & Relationship Management**:

- Develop and manage strategic relationships with tour operators, wholesalers, DMCs, and travel trade partners
- Provide consistent partner support including operational coordination, rate administration, and delivery of promotional materials and sales tools
- Develop guidelines for partner-facing logistics including arrival processes, voucher redemption, add-on experiences and service recovery where needed
- Ensure partner satisfaction by delivering timely solutions and maintaining open communication channels

**Sales Strategy & Market Growth**:

- Drive sales through proactive outreach and innovative promotional initiatives with tour and travel partners
- Lead the hotel concierge engagement and referral program to maximize in-market exposure
- Plan and host familiarization (FAM) tours and product knowledge sessions for travel agents and operators
- Represent the company at industry trade shows, roadshows, networking events, and conferences
- Monitor market trends, competitor activity, and industry developments to identify opportunities for growth and differentiation

**Cross-Functional Collaboration**:

- Work closely with internal teams including Marketing, Operations, Guest Services IT, and Finance to align messaging, streamline processes, and deliver exceptional partner and guest experiences
- Ensure seamless coordination of campaigns, packages, and seasonal offerings

REQUIRED QUALIFICATIONS AND ABILITIES
- Post-secondary degree or diploma in Tourism, Hospitality, Business, or related field
- 3+ years of experience in tourism or hospitality, with a strong understanding of B2B travel trade sales
- Proven ability to present and speak confidently to diverse audiences
- Strong organizational and time-management skills, with the ability to manage multiple priorities independently
- Excellent interpersonal and communication skills, with an ability to build trust and rapport with partners
- Confident sales and negotiation skills, including handling objections and closing deals
- Proficient with Microsoft Office (Word, Excel, Outlook); CRM experience an asset
- Willingness to travel and work evenings, weekends, and holidays as required

WORKING CONDITIONS
This position requires some flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.
COMPENSATION AND BENEFITS
$70,000 to $80,000 annually
All positions are eligible for the following benefits and perks:

- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at