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Administration Support I

2 weeks ago

Mississauga, Canada La Capitale Beneva Full time

**KEY RESPONSIBILITIES**:

- Accountable for providing administrative support to Group Insurance team to ensure the day to day operational needs are met.
- Track & distribute incoming administration mail
- Handle requests from Group Insurance claims teams - Group Creation, Modifications & Terminations
- Input WOP status changes
- Set up of Evidence of Insurability requests (system, file TPA contact)
- Set up of Life Conversion requests (system, file TPA contact)
- Liaise with CanAssistance for Travel coverage related inquiries from TPA/insureds
- Receive & redirect premium cheques
- Phone Queue - Admin queues and also assist claims team queue as per business requirements
- Respond to Tandem & out of country travel eligibility requests
- Responsible for ensuring that procedures, guidelines, and regulatory and compliance requirements are adhered to.
- Provide back-up for other roles within the Group Insurance department, as required.
- Other duties as assigned by Manager
- Must be flexible with hours of work as required which includes working from office or telework arrangement as per business requirements and directives

**EXPERIENCE/REQUIREMENTS**:

- Excellent customer service skills
- Excellent data entry and computer skills with working knowledge of MS Office
- Client centric and team focused
- Ability to multi-task in a fast-paced environment, while remaining focused and consistently meeting or exceeding service levels
- Excellent attention to detail with a focus on quality and efficiency
- Flexible to work in shifts as per business requirements
- Ability to work independently and collaboratively
- High School graduate. College or University preferred.
- Bilingualism in French/English is an asset

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in Mississauga, ON