Sales Support Associate C&i

Sales Support Associate C&I

**Status**:
Regular, Full time

**Location**:
Mississauga, Ontario

Reporting To:
PC Manager - Mississauga

Key Accountabilities

(60%) Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction:
(25%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals in order to become an Account Manager

(15%) Work cooperatively with sales team to support the administration of sales functions when required

Duties

- Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual;
- Assist in, where necessary, the various functions in office sales and administration, including
- Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
- Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution;
- Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
- Ensure superior customer service is the objective during each customer interface;
- Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
- Measurable increase in Sales ROI (Gross margin/Sales cost).
- In addition to the previous duty, keep track of competitions prices and practices from primary and secondary research;
- Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles:

- Learn from the sales team about best practices in sales and product solutions;
- Enroll in formal sales and related education courses to advance individual learning (Consult with your manager for suggestions);
- Engage in personal development activities (leadership seminars, time-management classes and other trainings not directly related to sales or technical aspects of the market).
- Continuously develop market, product and technical knowledge to remain up-to-date with various product lines (including vendor training) and industry changes:Generate sales leads to be evaluated and pursued by frontline sales team;

- Distribute Marketing materials to sales team when required;
- Assist in coordinating promotional events;
- Performs any other duties as required by management

Qualification

- Grade 12 minimum completed; Ideally 1-2 years of related experience;
- Strong communication and people skills, initiative;
- Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
- Interest and capability in performing sales duties and purchasing / inventory management functions as needed;
- Good knowledge of English written and spoken;
- Strong ability and desire to develop and grow skills.

This is a position with potential for growth.

**What’s in it for you**:
We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making and offers great career opportunities.

**What sets us apart is our**:

- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.

- A strong national network offering real opportunities to grow: our people make the difference.

**Among our benefits**:

- Flexible group insurance plan customizable to your needs.

- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).

- Group RRSP with employer contribution and TFSA.

- Postsecondary Scholarship Program for our employee’s children.

- Charging terminals available at our facilities.

- Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen