Special Events Manager

The Millcroft Inn & Spa is seeking a **Special Events Manager/Sales Coordinator**who will be responsible to assist in the smooth operation of the sales department by preparing group files, assisting with direct mail programs and incoming calls, inquiries, and filing.
- **Please note this position requires some evenings and full weekend shifts**_

**Duties and Responsibilities**:

- Provide personalized and exceptional guest service at every given opportunity.
- Meeting established up-selling and sales goals.
- Works closely with the Food & Beverage Manager to ensure details are completed for all events.
- Coordinates and prepares BEO’s for all functions booked by the Group Sales team.
- Works with all outlets to finalize all details of function.
- Books all outside activities and prepares appropriate paperwork for billing purposes.
- Attends daily Operations and Function meetings.
- Handles all walk-ins and inquiries.
- Is on site for his/her co-coordinated events.
- Assists with complaint resolution.
- Assists Servers, Bartenders, Porters and Bussers as required during peak times.
- Meets deadlines and quotes set by Food & Beverage Manager.
- Ensures all Guest-related problems are brought to the attention of the Food and Beverage Manager in a timely manner.
- All aspects of client billing.
- Having a thorough knowledge of Lais Hotel Properties’ products and services.
- Suggesting additional product and services meeting our Guests’ specific preferences.
- Assessing Guests’ individual needs to meet standards for additional products and services.
- Actively seeking ways to meet Guests’ product or service needs.
- All other duties as assigned.

**Secondary Responsibilities**:

- Can perform duties as an Outlet Supervisor as required, including leading the team and service, group D/R billing, reservations system.
- Filling Duty Manager shifts when required.

**Professional Requirements**:

- Excellent communication skills both oral and written.
- Extensive food and beverage knowledge.
- Knowledge of all aspects of conference and catering groups.
- Post-secondary education preferably in the hospitality industry.
- Previous background in banquets/catering industry of two (2) years.
- Good computer skills at intermediate level in word processing.
- Knowledge of computer programs such as Maestro, Microsoft Word and Excel an asset.
- Previous up-selling and/or sales experience is considered an asset.

**Personal Attributes**:

- Demonstrates ability to deal effectively with a variety of people and resolve conflict when necessary.
- Professional appearance and demeanor, positive and proactive attitude, demonstrates the following qualities: flexibility, dependability and a high level of team orientation and service orientation.
- Works well in a fast paced environment.
- Able to handle stress in a professional manner.
- Good time management, office administration and organizational skills.
- Shows initiative.
- Strong interpersonal skills.
- Capable of prioritizing a variety of tasks.
- Confidence in selling and up-selling products and services.
- Positive sales oriented personality.
- Desire to meet goals.
- Ethical and honest.
- While we welcome all applicants, only those selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Every Weekend

Work Location: In person