Patient Experience Associate
1 week ago
MediPharmLabs offers a professional and collaborative workplace culture in a leading-edge facility built to international pharma standards. Our company is a recognized leader in the Cannabis industry, having won numerous cannabis and entrepreneurial awards. Our growing team of scientists, technicians, engineers, and business professionals delivers quality and innovation through research, discipline, and forward thinking.This position will be working remotely.Position OverviewReporting to the Patient Experience Supervisor, the Patient Experience Associate is responsible for providing the best possible patient experience to all patients of MPL.Responsible for ensuring all incoming communications from Medical Cannabis clinics and patients are answered in a timely and professional manner. Responsible for answering incoming calls from Medical Cannabis clinics and patients, providing educational support, and providing support with orders of all MPL medical brands.Key ResponsibilitiesEnsure all incoming communications from Medical Cannabis clinics and patients are answered in a timely and professional manner.Execute all incoming and outbound communications with Medical Cannabis clinics and patients.Ensure all patient interactions uphold PIPEDA and PCI Compliance as applicable.Interact with patients and clinics by telephone, fax, and email to provide them with educational support about Vivo brands, products, and services.Work in all mailboxes (email and voicemail) to ensure customer service excellence.Place orders for patients over the phone.Process patient information electronically within compliance standards of the regulated industry.Gather information and log complaints from patients, with the support of the Patient Experience Supervisor.Aware of all processes including registrations, renewals, compassionate pricing & discount programs, promotions, etc.Maintain data entry requirements by following data program techniques.Provide full administrative support including scanning, copying, filing, data entry, and other tasks as needed.Qualifications and SkillsCustomer Service Experience required.Experience in a Call Center environment required.Experience within the medical cannabis field is preferred, but not required.Sound judgement and problem-solving skills.Detail oriented, organized, and accurate when processing data and documentation.Can work independently and collaborate with a team.Ability to be adaptable under pressure and deal with conflicting demands.A strong work ethic grounded in integrity with values that align with Vivo Cannabis.Always maintain patient/client confidentiality; demonstrate complete discretion when discussing patient information.Eager to take on challenges and adapt to new processes and procedures.Must be able to pass a background check.Bilingualism is an asset.Able to type 45 WPM.Proven ability to use Microsoft Office Applications.MediPharm Labs is committed to providing accommodation for applicants with disabilities in its recruitment processes. If you require accommodation at any time during the recruitment process, please contact 705-719-7425 ext. 1080.To apply online, please click on the appropriate link below.7 January 2025TorontoOntario, CanadaFull TimeHealthcare & MedicalPharmaceuticals & Medical Devices #J-18808-Ljbffr
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Patient Experience Associate
1 week ago
Calgary, Toronto, Montreal, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada NGARE EMPLOYMENT SOLUTIONS PTY LTD Full timeMediPharmLabs offers a professional and collaborative workplace culture in a leading-edge facility built to international pharma standards. Our company is a recognized leader in the Cannabis industry, having won numerous cannabis and entrepreneurial awards. Our growing team of scientists, technicians, engineers, and business professionals delivers quality...
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada argenx Full timeJoin us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to...
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Quebec, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Science&Humans Full timeBilingual (French/English) Medical Customer Experience Associate Science & Humans is a leading hormone health platform based in Mississauga, ON. Our end-to-end digital platform offers scientifically proven treatments, products, and devices for Hormones, Aging-well, Longevity, and Sexual Wellness. With over 50,000 satisfied customers, Science & Humans is...
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Patient Experience Associate
6 days ago
Vancouver, Canada MediPharm Labs Inc Full timeAbout Us: Canna Farms, a division of MediPharm Labs, is a trusted leader in medical cannabis care, proudly supporting thousands of patients across Canada. Through our dedicated e-commerce platform, we provide direct access to premium cannabis products and personalized support from our award-winning Patient Care team. We’re passionate about guiding patients...
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Patient Experience Associate
5 hours ago
Vancouver, Canada MediPharm Labs Inc Full timeMediPharm Labs offers a professional and collaborative workplace culture in a leading-edge facility built to international pharma standards. Our company is a recognized leader in the Cannabis industry, having won numerous cannabis and entrepreneurial awards. Our growing team of scientists, technicians, engineers, and business professionals delivers quality...
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Canada Patient Advocacy Lead — Rare Diseases
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada argenx Full timeA leading biotech company is looking for an Associate Director of Patient Advocacy based in Toronto, Ontario. This role will develop patient advocacy strategies, focusing on rare diseases, while collaborating with various teams to ensure patient insights drive strategic planning. The ideal candidate has extensive experience in patient advocacy, excellent...
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Patient Experience Associate
3 weeks ago
Ottawa, Canada NGARE EMPLOYMENT SOLUTIONS PTY LTD Full timeMediPharmLabs offers a professional and collaborative workplace culture in a leading-edge facility built to international pharma standards. Our company is a recognized leader in the Cannabis industry, having won numerous cannabis and entrepreneurial awards. Our growing team of scientists, technicians, engineers, and business professionals delivers quality...
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Patient Experience Associate
3 weeks ago
Calgary, Canada NGARE EMPLOYMENT SOLUTIONS PTY LTD Full timeMediPharmLabs offers a professional and collaborative workplace culture in a leading-edge facility built to international pharma standards. Our company is a recognized leader in the Cannabis industry, having won numerous cannabis and entrepreneurial awards. Our growing team of scientists, technicians, engineers, and business professionals delivers quality...
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Associate Optometrist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Specsavers Full timeOverviewAssociate Optometrist – Changing lives through better sightIronwood Plaza, RichmondThe independent optometrist at Specsavers Ironwood Plaza is looking for an associate optometrist to join their busy clinic.Specsavers is the world’s largest, privately-owned optical retailer. Our journey began 40 years ago in the UK, with visionary optometrists...
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Associate Optometrist
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Specsavers Full timeOverviewAssociate Optometrist – Changing lives through better sightLougheed Mall, BurnabyThe independent optometrist at Specsavers Lougheed Mall is looking for an associate optometrist to join their busy clinic.Specsavers is the world’s largest, privately-owned optical retailer. Our journey began 40 years ago in the UK, with visionary optometrists Doug...
