Ecommerce Operations Specialist

Overview:
At Noble, we help our customers’ businesses succeed by investing in our most important asset: our teammates

**Enjoy a rewarding career at our Head Office as an eCommerce Operations Specialist We are in business to help our customers succeed**

The eCommerce Operations Specialist will play a key role in the digital transformation at Noble. You will provide valuable support and UAT during the project build and launch, training and support for a wide range of users and manage day-to-day activities as well as managing ad hoc projects.

**When you join Team Noble, success is in store for you too. So ask yourself: Are you Team Noble?**

**What We Offer You**:

- Internal growth opportunities
- Access to training and development programs
- Comprehensive benefits package:

- Medical & Dental coverage
- Pension and RRSP contribution opportunities
- Additional insurance coverage
- _ Become a part of the close-knit Noble family_

**Responsibilities**:

- Become the internal expert on the backend systems for our eCommerce platform - able to make changes to our taxonomy and our PIM when required
- Manage digital assets within a PIM
- Provide end-user support to users, both external customers and internal groups such as sales, on all areas of the website from technical issues such as bugs to user-related issued like password resets
- Train the sales team on how to support their customers to drive customer engagement and adoption of online ordering
- Handle ad-hoc requests on site issues
- Troubleshoot potential bugs
- Perform QA on fixes
- Review product titles, descriptions, categorization, and keywords to ensure they meet established guidelines
- Manage promotional campaigns, banners and landing pages to meet stakeholder timelines while maintaining ecommerce best practices
- Inspecting the end-to-end customer journey and shopping funnel (landing pages and checkout options), to ensure their visual appeal, accuracy, and ease of use
- Regular monitoring and auditing customer journey to ensure product listings and landing pages are maintained and updated
- Assist in the design and execution of projects and technical enhancements to accomplish best in class customer experiences
- Product data review for Noble’s Product Information Manager

Key Focus Areas
- Key support person for the company
- Maintain training, administrator and ecommerce guidelines documents, updating regularly

Qualifications:
**Must Haves**
- Degree/Diploma in Commerce, Management, or Information Technology or related discipline
- Two (2)+ years' administrative experience in eCommerce environment
- Able to work effectively in a corporate environment dealing with diverse groups including sales, external product vendors, marketers, the pricing team etc. with tact and diplomacy
- Detail orientated, deadline-driven and able to multi-task with solid organizational & time-management skills
- Team player with willingness to work cooperatively across all departments and organizational levels to meet business objectives.
- Flexibility to adapt to the needs of a growing and changing organization.
- Strong work ethic to enthusiastically create, persist and achieve ambitious goals.
- Resourceful and innovative at tackling challenges in a sustainable, proactive fashion.
- Ability to read, write and speak English at a proficient level.
- Professional, diplomatic and uses discretion in dealing with colleagues, vendors, managers and stakeholders

**Nice to Have**
- Project Management Experience

Who We Are:
From our beginning as a plumbing supplier, Noble has grown to serve the trade in HVAC, Hydronics, Industrial, and Fire Protection. From construction through to maintenance and renovation, we offer an incredible assortment of leading brands.

While we’ve grown and continue to expand, one thing about Noble that hasn’t changed is our commitment to delivering the best service in our industry.

Today, we still judge our success by our customers’ successes. That’s why our teammates are passionate about providing exceptional customer experiences and delivering the best value-added service in the business.

When you join Team Noble, success is in store for you, too

As a Noble teammate you have the opportunity to develop the knowledge and skills consistent with our business. We provide the resources, training, and opportunities to thrive.- We thank all applicants for their expression of interest. Those who are shortlisted for further review will be contacted directly._