Manager - Group, Absence Management Services

**Join our Winning Team as a Manager Operations and strategically lead teams to make a difference**

Are you ready for an exciting opportunity to lead and inspire a large geographically diverse absence management operation? We are looking for a dynamic **Manager, Group Absence Management Services Operations**to drive strategic priorities, exceed service and outcome metrics, and foster a culture of excellence and engagement. You will also play a pivotal role in identifying and managing risks to ensure sustainable growth and operational success.

Our **Group Absence Management Services teams,**support our largest employers with the management of their salary continuance absence programs. These programs are aimed at managing non occupational absences with a goal of returning them back to work in a safe and timely way.

**Why This Role?**
- **Strategic Leadership**:Take charge of designing and implementing innovative strategies that enhance service delivery and operational efficiency.
- **Innovative Solutions**:Use your creativity and problem-solving skills to develop innovative programs and initiatives.
- **Collaborative Environment**:Work alongside a passionate team of professionals dedicated to making a difference. Your role will involve fostering partnerships with stakeholders, advocating for resources, and building networks that amplify our impact.
- **Professional Growth**:You will gain invaluable experience in strategic leadership, client relationship development, and stakeholder engagement, positioning you as a leader in the field.
- **Meaningful Impact**:Every decision you make and every project you lead will have a tangible impact on our clients. This is your chance to leave a legacy, improving lives and inspiring change.

**Position Responsibilities**:

- Utilize data-driven insights and reporting tools to guide business decisions and outcomes, ensuring that objectives are consistently met.
- Proactively identify, assess, and mitigate risks to safeguard operational integrity and enhance decision-making across teams.
- Cultivate a high-performing team by embodying our core values and fostering an environment of engagement and innovation. You will ignite passion and drive within your team, steering them towards unparalleled achievements.
- Oversee and refine our daily operations with a keen eye on effective absence management practices, ensuring we deliver nothing short of service excellence.
- Strategically manage budgets, expenses, and headcount to optimize resources, ensuring our financial health is robust and sustainable.
- Build and nurture strong relationships with clients through proactive communication and compelling presentations, ensuring that we not only meet but exceed service agreements.
- Work together with internal teams, clients, and stakeholders to resolve challenges and drive collective success. Your collaborative spirit will unify efforts and amplify our achievements.
- Champion a diverse, equitable, and inclusive office culture that celebrates different perspectives and backgrounds. Your advocacy will create a vibrant and welcoming workplace where everyone thrives.

**Required Qualifications**:

- You have 5 to 10 years of experience in absence or disability management leadership.
- A University degree and/or certification in a relevant field.
- Deep knowledge of absence and disability products, processes, and best practices.
- Expertise in coaching, mentoring, and developing talent.

**Preferred Qualifications**:

- You have a proven track record of inspiring teams and fostering a culture of commitment and excellence.
- You see change as an opportunity and can effectively lead others through transitions.
- Your keen ability to identify and manage risks ensures the stability and growth of operations.
- Your exceptional customer service skills help you find strategic, creative solutions to unique challenges.
- You possess strong influencing and negotiation skills, with the ability to achieve consensus.
- You bring excellent knowledge of **Canadian Absence and Disability**management processes and a strong understanding of product offerings within the Group Benefits business.
- You can translate complex data into actionable strategies with ease.

**_When you join our team: _**
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

LI-REMOTE

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

CAN, Quebec - Full Time Remote

**Working Arrangement**

Remote
**Salary range is expected to be between**

$83,250.00 CAD - $149,850.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short