IT Support Technician

2 weeks ago

Charlottetown, Canada Starport Managed Services Full time

**Job Summary**

**Responsibilities**
- PCs/MACs, printers and storage devices, network connectivity troubleshooting
- opportunities to work with senior team members on hardware/software/OS installation, configurations and upgrades; client onboarding, mail migration projects and inventory audits
- Working closely with senior team members to ensure best practices and proactive planning for client environments, balanced with timely responsiveness to mission-critical emergencies:

- hardware failure, virus outbreaks, cyber attacks, utility interruptions, compromised security/infrastructure
- Follow-up with clients, provide feedback and see assigned issues through to resolution
- Properly escalate unresolved queries to the next level of support, working closely with senior technical team members or third-party vendors as necessary to resolve outstanding issues
- Update/close client tickets, maintain client IT documentation and enter daily time records
- Shift schedules: 8hrs +break, Mon-Fri, earliest start 7:45am to latest finish 9:15pm - standard 8:45am to 5:15pm

**Requirements**:

- Good communication, organizational and time-management skills
- Strong client service skills and confidence when interacting with executive end users
- Strong troubleshooting and multi-tasking skills in a fast-paced team environment
- Working knowledge of ticket systems (CRM), remote management tools (RMM) and screensharing tools
- Strong proficiency in English - both spoken and written
- High School Diploma and at least one of the following:

- Degree or Diploma in Information Technology, Computer Science or equivalent
- IT industry certification
- experience providing remote technical support in a professional environment

**Company Profile**

Founded in 2006, with headquarters in Toronto, Starport is a leading Managed IT Service Provider (MSP) in Canada. Our growing team of more than 50 professionals provides end user support, network/server administration, cloud hosting and cyber security services to more than 125 small and medium-sized businesses in major Canadian cities and across North America.

**SDT200 - IT Support Technician**

**Job Type**: Full-time, Permanent

**Job Location**: 135 Kent Street, Charlottetown or 250 Water Street, Summerside, Prince Edward Island

**Recommended Experience**:2+ years of professional technical support

**Compensation**: hourly wage from $20.00 to $23.00 + health benefits plan

**Application**
- Our current requirement is for five (5) IT Support Technicians with orientation training programs scheduled in November, 2025 and January, 2026.
- Only regional applicants will be considered for this position.

**Job Types**: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Vision care

Work Location: In person

  • IT Support Technician

    4 days ago

    Charlottetown, Canada Lyra Technology Group Full time

    IT** **Support Technician - Lyra Technology Group Lyra Technology Group is seeking an IT Support Technician for one of our operating companies, Starport. **About Lyra** We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in over 70 companies around the world. Our companies employ over 3,000 team members, each led by...

  • IT Support Technician

    1 week ago

    Charlottetown, Canada Starport Managed Services Full time

    **Job Summary** **Responsibilities** - PCs/MACs, printers and storage devices, network connectivity troubleshooting - opportunities to work with senior team members on hardware/software/OS installation, configurations and upgrades; client onboarding, mail migration projects and inventory audits - Working closely with senior team members to ensure best...

  • IT Support Technician

    1 week ago

    Charlottetown, Canada Starport Managed Services Full time

    **Job Summary** **Responsibilities** - PCs/MACs, printers and storage devices; network connectivity troubleshooting - opportunities to work with senior team members on hardware/software/OS installation, configurations and upgrades; client onboarding, mail migration projects and inventory audits - Working closely with senior team members to ensure best...

  • Manufacturing and Support Technician

    2 weeks ago

    Charlottetown, Canada SENTRY Water Monitoring and Control Inc Full time

    At SENTRY, we are seeking a dedicated and skilled Manufacturing and Support Technician to join our team. This multifaceted role includes responsibilities in manufacturing, client technical support, Azure cloud operations, and asset management. The Manufacturing Support Technician will work closely with internal engineers and technicians in the water and...

  • Pest Control and Property Support Technician

    5 days ago

    Charlottetown, Prince Edward Island, Canada Red Sands Group Full time

    Part-Time Pest Control & Property Support TechnicianRed Sands Properties is seeking a reliable, hands-on Pest Control & Property Support Technician to join our growing team. This role goes beyond traditional pest control and supports the ongoing maintenance, inspections, and seasonal operations of our residential and commercial properties across Prince...

  • IT Support Technician

    4 days ago

    Charlottetown, Canada ICPEI Full time

    **About ICPEI** Based in Charlottetown, the Insurance Company of Prince Edward Island (ICPEI) is a Canadian insurer offering home, auto and commercial insurance solutions. Our products are sold exclusively through a network of brokers in Canada. Since its founding in 1987, ICPEI has steadily grown, building a solid reputation on its rigorous approach to...

  • Support Services Admin

    4 days ago

    Charlottetown, Canada Rentokil Initial Full time

    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada. Rentokil-Terminix is currently seeking an experienced scheduler to be...

  • Parts Technician

    6 days ago

    Charlottetown, Canada Island Coastal Services Ltd. Full time

    **BJ’s Truck Centre** For over 40 years, BJ’s Truck Centre has served the needs of the transportation industry in Prince Edward Island. With an extensive parts inventory and helpful, friendly staff, BJ’s offers knowledgeable service at competitive pricing. BJ’s offers a clean state-of-the-art facility with top-notch computer diagnostics and some of...

  • Laboratory Support Technician

    5 days ago

    Charlottetown, Canada Employment and Social Development Canada Full time

    Reference number: ICA25J-095295-000049 Selection process number: 25-ICA-ATL-OE-VAR-PHS-044 Canadian Food Inspection Agency- Plant Health Charlottetown, PEI This position works on-site only; the successful candidate will be required to work from a CFIA office/lab on a full-time basis. EG-02 $58,902 to $74,530 For further information on the organization,...

  • Field Service Technician

    2 days ago

    Charlottetown, Prince Edward Island, Canada Xerox Full time

    About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to...