Warehouse Supervisor

**Job Summary**:
The position is responsible for supervising daily distribution center (DC) production including scheduling, hiring and training of DC Associates. Oversees day to day DC functions in one of the following areas: receiving, order filling or shipping. Prioritizes daily workflow to ensure customer requirements are met.

**Responsibilities**:
1. Plans and schedules DC personnel to ensure proper staffing in order to receive, order fill or ship products in a productive, safe and cost-efficient manner.

2. Conducts daily start-up meetings; organizes daily assignments/workload to associates, and assigns duties accordingly. Establishes or adjusts work assignments to meet daily production schedules.

3. Trains associates in the proper execution of standard operating procedures (SOP’s). Implements and ensures they are follow, and verifies the accuracy and completeness of all records/documentation activities within the work group.

4. Ensures that product is received, and orders are filled and shipped to the stores in a timely manner to maximize customer service.

5. Maintains time and attendance, productivity and quality records daily. Prepares and generates the daily productivity reports (TPR) or management. Monitors and reports on the key performance indicators (KPI’s)

6. Participates in the selection of operation associates; implements departmental training and job rotation activities; initiates plan to motivate associates; administers performance management (Coaching’s and accountability) including the annual review process; provides development and training in all functional areas.

7. Promotes a positive, inclusive work environment through effectively communicating and interpreting company policies for associates; coaching and counseling, responding to general inquiries, analyzing and resolving work problems in a timely manner and in accordance with company policies (i.e. open door, progressive discipline effective documentation and follow-up)

8. Maintains employment related programs and procedures, including health and safety and housekeeping programs, and cultural programs in order to ensure compliance with the relevant legislation and company policy

**Qualifications**:

- Completion of grade 12 education or equivalent, complemented by 1 to 2 years’ previous experience in a warehousing coordination or lead-hand role.
- Completion of relevant post-secondary courses from a Business Management, Operations Management, or Inventory Control program would be considered an asset.
- Advanced knowledge/understanding of shipping/receiving procedures including computerized systems for order fulfillment and inventory management.
- General knowledge of Health and Safety including Occupational Health and Safety Legislation and Regulations for Industrial Establishments, Hazard Recognition, Material Handling Equipment, Personal Protective Equipment (PPE), Machine Guarding, and Electrical Safety.
- Supervision of staff on a daily basis; ability to lead, motivate and manage a team; strong customer service orientation.
- Organizational skills including planning and scheduling work, maintaining accurate records (productivity report, time and attendance, vacations, etc.).
- Issue management skills (time management; interpersonal skills including conflict management; information gathering skills; problem solving/analytical decision making skills; team building skills to build collaborative working relationships)
- Communication skills including written (reports, memos, schedules, etc.); verbal (employees, managers) and facilitation (employee training).
- Ability to work in a fast-paced environment, handle high volume workload, and work flexible shifts including overtime as required

**Job Types**: Full-time, Permanent

Schedule:

- 10 hour shift

Work Location: One location