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Client Service Coordinator

2 weeks ago

Kitchener, Canada Bayshore HealthCare Full time

**Client Service Coordinator**(**Job Number**:25006065**)**

**Primary Location**:ON-Kitchener
- Administration
- **Employee Type**:Part-Time**Description**:

- ** Bayshore Home Care Solutions Kitchener Branch**

**Position: Client Service Coordinator**

**Remote, Part-time, On Call**

**Bayshore HealthCare** is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities. This position operates on the following rotation and covers for after business hours.

**Week 1** **Week 2**

Mon 1630 - 2100 Wed 1630 - 2100

Tue 1630 - 2100 Thu 1630 - 2100

Sat 0700 - 2030 Fri 1630 - 2100

Sun 0700 - 2030

**Primary Responsibilities**:

- **Communicate**: Professionally engage with patients, families, staff, and funder organizations
- **Process**: Quickly handle funder referrals and updates in the EMR (Procura)
- **Review**: Collaborate with Supervisors, field employees and patients to assess service needs
- **Schedule**: Assign care providers based on client needs, geographic area, staff skillset and availability
- **Coordinate**: Ensure consistent caregiver assignments and service delivery
- **Notify**: Keep patients and staff informed of initial and ongoing schedules
- **Utilize**: Optimize staff schedules to meet their availability and client care needs
- **Document**: Maintain accurate records in the EMR
- **Resolve**: Address patient concerns promptly and follow escalation pathways

**Why Join us?**
- **Immediate Impact**: Make a real difference in the lives of employees, patients and their families
- **Competitive Salary**: Earn a competitive wage commensurate with experience
- **Health Benefits**: Comprehensive health, dental, and vision insurance for you and your family
- **Paid Time Off**: Competitive leave time to ensure work-life balance
- **Retirement Plan**: Employer-contributed retirement savings plan
- **Supportive Team**: Be part of a collaborative and supportive team environment
- **Growth**: Opportunities for professional development and career growth

**Onboarding and Training**:
Our new CSCs receive comprehensive onboarding and training for our work processes and scheduling software.

New CSCs must be available for in-person training 2-3 days per week, Monday - Friday, for various day shifts between the hours of 8am-4pm, for the first 2-4 weeks of employment.

Overall training period for this role includes the first two months of employment, to aide our new CSCs to be confident and successful in this rewarding customer service role.

The CSC role progress over time in responsibilities to support employee career advancement within the company and collaborative branch team.

**Qualifications**

**Education**
- Secondary School Diploma
- Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.

**Experience and Abilities**:

- A minimum of two years related customer service experience, preferably in healthcare
- Proven customer service skills, preferably in healthcare or other high-paced customer service environment
- Strong ability to communicate effectively, both written and orally, in English
- Ability to handle issues and problem solve with tact and diplomacy
- Excellent computer skills (Windows, Microsoft office, internet, EMR)
- Ability to prioritize and handle multiple demands in a fast-paced environment
- Proven organizational and teamwork skills; able to work independently and prioritize workload
- Positive work and attendance performance essential
- Strong interpersonal skills including demonstrated ability to build rapport and connections
- Advanced competency in keyboarding and scheduling software with a willingness to learn
- French language proficiency will be considered an asset and is a requirement for all Quebec locations

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights