Customer & Client Coordinator

We are seeking an experienced, highly motivated, independent and highly organized person to fill the role of full-time Customer and Client Coordinator to provide excellent service to our customers/clients and coordinate onboarding activities.

This position requires a super-organized, proactive, reliable person to anticipate and meet the needs of customers and the company. Strong skills in customer service, problem solving, coordination of large volumes of information, multitasking, prioritization, policy and procedure compliance, data / information management are needed for success. Must be experienced working in high volume fast paced high volume environments.

Full time (37.5 hours/wk)

Working Hours: 8:30 am - 5:00 pm Monday to Friday

Compensation: $28.50/hr ($55,575) starting salary plus paid vacation and annual Health Spending Account and extended health coverage available after successful completion of 3 month probationary period.

You have:

- Post-Secondary education in Administration, Business, Accounting, Paralegal or other discipline with equivalent experience
- 3+ years of relevant experience
- strong computer (MS Office and Google) and database skills, specifically with spreadsheets
- strong communication and customer service skills
- conflict resolutions skills
- experience working in fast paced high volume environments
- ability to interpret and follow corporate policy and procedures
- experienced with Accounts Receivables
- very high attention to detail with a focus on accuracy with large volumes of information
- strong problem-solving skills with the ability to investigate and resolve issues
- highly organized
- very strong time management and prioritization skills with many tasks and fluctuating workload levels
- demonstrated experience working independently and dependably
- friendly, helpful and patient
- a professional customer service telephone manner
- work well independently as well as in a team
- self-motivated and takes ownership of work
- clean criminal record supported by Criminal Record Check

Responsibilities include:

- implement CCE Customer Complaints Policies & Procedures
- maintain accurate database of client files including information regarding contact, payments and communication
- opening customer accounts and providing onboarding support
- identifying and documenting account issues for resolution
- maintain an ongoing up to date status of onboarding activities for new buildings
- ensure all other administrative tasks are completed associated with a new building (i.e., create building folder, add new building information such as fees and rates to the system, calculate % savings fee)
- ensure Welcome Packages are created and always up to date with current information such as administrative fee changes (updated once a year)
- consistently, communicate and enforce Arrears Management Policies with customers
- responding to Property Management Inquiries with arrears status updates
- coordination with contractor (i.e., plumber) to undertake install and repair work
- scheduling meter installation or wire repair appointments for technical staff
- generating Work Requests (meter or wire repairs) for technical staff
- generate meter reading requests for technical staff
- assisting with the development and updating of operational policies and procedures
- review and contribute to Conditions of Service updates annually
- preparation of letters and summaries
- work in accordance will all CCE company policies and procedures
- attend team meetings and regular touch-in calls
- general office duties as assigned

Pay: From $27.70 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person