IT Business System Analyst

4 days ago

Remote, Canada at Higher Logic Full time

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful.

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITES

Responsible for managing specific systems used at Higher Logic inline with business needs and internal policies. Systems include Jira, Slack, Zoom, Sharepoint, Power Automate, Power BI, SaaS Management and others.

Performs all requirements, design, configuration, documentation and Tier 2 support for assigned systems

Maintains support documentation of the configurations and transfers knowledge to the IT Support specialists.

Ensures all systems are managed inline with internal policies and security standards

Effectively manages change and communication with users

Captures user needs and helps define solutions using standard methodologies

Subject Matter Expert across many systems to consult with business stakeholders on ways to help them.

All other duties as assigned including helping IT support during high demand and vacations

**KNOWLEDGE AND ABILITIES REQUIRED**:
3+ years of system configuration and deployment experience

Project management knowledge sufficient to lead initiatives with multiple stakeholders and/or vendors

Exceptional communication and collaboration skills

Proven experience delivery business value and delighting stakeholders through system improvements

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