Reservations Agent

5 days ago

Banff, Canada Pursuit Collection Full time

What will be your daily pursuit?:
Assisting guests with their reservations at Pursuit's hotels and attractions.Compensation:
The starting salary for this role is $18.00 per hour.

What perks can you expect?:

- Work in a dynamic, culturally diverse team from around the globe
- Work experience in an iconic, unforgettable, and inspiring location
- Free access to Pursuit attractions for staff and family, send a friend at half the price
- Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
- The chance to work in an inclusive culture and make life-long friends
- Access to subsidized mental health and wellness resources
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

- Making, maintaining, and changing reservations for all Banff Jasper Collection owned Hotels, Attractions, FlyOver Canada, Brewster Express, and Brewster Sightseeing
- Qualifying and upselling potential clients
- Maintain accurate reservations and information in reservation system
- Assist guests with questions all while maintaining a high level of customer service
- Building and maintaining rapport and business relationships with our travel trade partners
- Working closely with Sales Managers on key accounts
- Working closely with Operations Supervisors and key team members

What skills and experience do you need for this job?:

- 1-2 years’ experience working in a call centre environment is preferred
- Communicate fluently in English, secondary language skills may be an asset
- Mature and possess a proven ability to work independently within a fast-paced team environment
- Courteous telephone manners
- Proficient with computers
- Strong communication, interpersonal and problem solving abilities
- Previous experience in a sales environment with a proven ability to upsell guests
- Prior knowledge of Maestro is an asset
- To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?:

- Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events - and fun
- Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi

This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. The legal ability to work in Canada is required.

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