Reservations Agent

2 weeks ago

Banff, Canada Moraine Lake Bus Company Full time

**Sales & Reservation Agent**

Moraine Lake Bus Company is adding a Reservations/Sales Agent to our summer team. We provide scheduled bus service to visitors looking to explore Lake Louise & Moraine Lake in summer. We are a fast-growing local-owned company with an all-star team, looking for people who are ambitious and get after it.

Moraine Lake Bus Company is a member of the Alberta Living Wage Network.

You are enthusiastic and highly organized, and have an intimate knowledge of Banff, Lake Louise & Moraine Lake. This role works some shifts at our store in Lake Louise Village, some shifts at our ticket booth at Lake Louise Ski Area, and some shifts are WFH.

This is a fast-paced job at a small business, and all our staff work closely on many different parts of the job, and all wear many hats. You report directly to the reservations manager, but will work closely with the operations team to ensure shuttles are leaving frequently and full.

**Responsibilities**
- Advise guests on shuttles, make reservations and receive payments within our booking system.
- When working on-site at our departure point, you meet guests and help them check-in, and sell shuttle tickets to new guests who are arriving.
- Assist guests with making recommendations and designing 1-day itineraries

**Requirements**:

- Very strong written and verbal communication skills (English)
- Live in the Bow Valley
- Knowledge of Banff National Park and an understanding of the dynamic at Moraine Lake and Lake Louise
- Able to work in a fast-paced environment
- Able to work weekends & holidays
- Computer knowledge/skills (Intermediate)
- Class 4 driver licence an asset
- Must have reliable transportation to and from Lake Louise

Job type: Seasonal

Wage: $30/hour + $3/hour retention bonus + Employee Share Ownership Plan

Staff accommodation available in Banff

Anticipated Start Date: May 26, 2025

Contact name: Alex King

**Job Types**: Full-time, Seasonal
Contract length: 5 months

Pay: $33.00 per hour

Expected hours: 36 - 40 per week

Additional pay:

- Retention bonus

**Benefits**:

- Flexible schedule

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Weekends as needed

Application question(s):

- Do you have a personal vehicle you can use to get to and from work in Lake Louise?
- Do you have housing secured for the summer in Banff/Canmore, or would you require staff accommodation?

Work Location: Hybrid remote in Banff, AB T1L 1H1

Expected start date: 2025-05-26

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