Reservations Sales Agent

2 weeks ago

Banff, Canada Discover Banff Tours Full time

**Reservations Sales Agent**_Position based in Banff, Alberta (Store Based Role - Sundance Mall)_

**Why This Job Is Cool**

You’ll experience the mountains and build memories that last while working in a fun and diverse environment. You’ll engage with guests from around the world, helping them create unforgettable experiences in the Canadian Rockies. Our in-house training will equip you with the skills to confidently recommend and sell tours, activities, and retail products while providing top-tier customer service.

**Term**

This is a seasonal position starting early April until mid-October.

**Requirements**:

- Experience in the travel/tourism industry
- Experience in reservations, sales, and/or retail preferred but not essential
- Strong sales and upselling skills with a customer-first approach
- Knowledge of the local area and key attractions
- Basic computer knowledge/skills
- Highly organized with strong attention to detail
- Ability to multitask and work in a fast-paced environment
- Excellent communication and interpersonal skills
- Positive, enthusiastic, and results-driven personality
- Able to work both in a team and independently
- Ability to handle complaints and turn service challenges into positive experiences

**A Sample of Daily Tasks**
- **Maximize sales opportunities** by identifying customer needs and recommending the best tours, activities, and retail products.
- **Provide expert advice** on local attractions, experiences, and tour options to enhance the guest experience.
- **Actively promote package deals, upgrades, and exclusive offers** to increase revenue and guest satisfaction.
- **Perform cash-out procedures accurately** while tracking sales performance.
- **Liaise with operations, guides, and other departments** to ensure seamless guest experiences.
- **Negotiate with third-party tour companies and suppliers** to secure the best options for guests when needed.
- **Maintain an inviting store environment** by keeping retail stock and tour information well-organized and visually appealing.
- **Deliver outstanding customer service** and handle guest inquiries or concerns with professionalism and efficiency.
- **Participate in ongoing training** to enhance product knowledge and sales techniques.
- **Support the team with additional tasks** as requested by the supervisor.

**What We Offer**
- Competitive wage structure with performance-based incentives for meeting sales goals
- Opportunities for advancement based on performance
- Monthly staff events and a supportive team environment
- Staff accommodation available
- RRSP matching after 3 months
- Vacation pay
- 4 days on, 3 days off schedule (10-hour shifts)
- Salary: From $21.00 per hour, with potential for bonuses based on sales performance

If you love working with people, have a passion for sales, and want to help guests create incredible memories in the Canadian Rockies, we’d love to have you on our team

**Job Type**: Seasonal

Pay: From $21.00 per hour

**Benefits**:

- RRSP match

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift

**Location**:

- Banff, AB T1L 1H1 (required)

Work Location: In person

  • Reservations Sales Agent

    2 weeks ago

    Banff, Alberta, Canada Banff Caribou Properties Ltd. Full time

    BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.Why Work With Us?Employee Housing: We offer housing to help you settle in.Career Growth: Learn new skills and move up in your job.Great Team: Work with people from all over the...

  • Sales and Reservations Agent

    2 weeks ago

    Banff, Canada Moraine Lake Bus Company Full time

    **Sales & Reservation Agent** Moraine Lake Bus Company is adding a Guest Experience Specialist to our summer team. We provide scheduled bus service to visitors looking to explore Lake Louise & Moraine Lake in summer. We are a fast-growing local-owned company with an all-star team, looking for people who are ambitious and get after it. Moraine Lake Bus...

  • Reservations Sales Agent

    2 days ago

    Banff, Canada Banff Caribou Properties Ltd. Full time

    As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of jobs and careers with a perks and benefits program that focuses on wellness and work life balance made for a mountain lifestyle. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for...

  • Reservations Agent

    2 weeks ago

    Banff, Canada Banff Collection by InnVest Hotels Full time

    **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an...

  • E-bike Guide and Activity Reservation Agent

    1 week ago

    Banff, Canada Banff Adventures Full time

    **Join Our Team: Ebike Guide and Activity Reservation Agent** Are you passionate about the outdoors, customer service, and adventure? We’re looking for a dynamic individual to join our team as an **Ebike Guide and Activity Reservation Agent**! **About Us**: We’re a vibrant and growing company that offers exciting outdoor experiences. Our mission is to...

  • Global Reservations Agent, Central Reservations

    2 weeks ago

    Banff, Canada Pursuit Collection Full time

    What will be your daily pursuit? The Global Reservation Agent will provide outstanding support and assistance to guests and customers worldwide, handling inquiries, reservations, and issues related to our hospitality venues and attractions. The ideal candidate will deliver world-class service across multiple communication channels including phone, email, and...

  • Activity Reservation

    2 days ago

    Banff, Canada Banff Adventures Full time

    **Join Our Team at Banff Adventures!** Are you an enthusiastic and adventurous individual ready to help others experience the beauty of the Rockies? At Banff Adventures, we specialize in curating unforgettable itineraries for visitors, along with offering a diverse range of winter rentals. **Who We're Looking For**: We’re seeking passionate team members...

  • Activity Reservation

    4 days ago

    Banff, Canada Banff Adventures Unlimited Full time

    **Join Our Team at Banff Adventures!** Are you an enthusiastic and adventurous individual ready to help others experience the beauty of the Rockies? At Banff Adventures, we specialize in curating unforgettable itineraries for visitors, along with offering a diverse range of winter rentals and bike rentals in the summer months. **Who We're Looking...

  • Reservations & Sales Lead

    1 week ago

    Banff, Canada Radventures Full time

    Do you have a deep passion for guest experience and a talent for turning inquiries into unforgettable adventures?Radventures is seeking a Reservations & Sales Lead to build, lead, and elevate our reservations functions while driving meaningful revenue growth through world-class guest engagement. In this high-impact, hands-on leadership role, you will work...

  • Reservations & Sales Lead

    2 weeks ago

    banff, Canada Radventures Full time

    Do you have a deep passion for guest experience and a talent for turning inquiries into unforgettable adventures?Radventures is seeking a Reservations & Sales Lead to build, lead, and elevate our reservations functions while driving meaningful revenue growth through world-class guest engagement. In this high-impact, hands-on leadership role, you will work...