Reservations Sales Agent

2 weeks ago

Banff, Canada Discover Banff Tours Full time

**Reservations Sales Agent**_Position based in Banff, Alberta (Store Based Role - Sundance Mall)_

**Why This Job Is Cool**

You’ll experience the mountains and build memories that last while working in a fun and diverse environment. You’ll engage with guests from around the world, helping them create unforgettable experiences in the Canadian Rockies. Our in-house training will equip you with the skills to confidently recommend and sell tours, activities, and retail products while providing top-tier customer service.

**Term**

This is a seasonal position starting early April until mid-October.

**Requirements**:

- Experience in the travel/tourism industry
- Experience in reservations, sales, and/or retail preferred but not essential
- Strong sales and upselling skills with a customer-first approach
- Knowledge of the local area and key attractions
- Basic computer knowledge/skills
- Highly organized with strong attention to detail
- Ability to multitask and work in a fast-paced environment
- Excellent communication and interpersonal skills
- Positive, enthusiastic, and results-driven personality
- Able to work both in a team and independently
- Ability to handle complaints and turn service challenges into positive experiences

**A Sample of Daily Tasks**
- **Maximize sales opportunities** by identifying customer needs and recommending the best tours, activities, and retail products.
- **Provide expert advice** on local attractions, experiences, and tour options to enhance the guest experience.
- **Actively promote package deals, upgrades, and exclusive offers** to increase revenue and guest satisfaction.
- **Perform cash-out procedures accurately** while tracking sales performance.
- **Liaise with operations, guides, and other departments** to ensure seamless guest experiences.
- **Negotiate with third-party tour companies and suppliers** to secure the best options for guests when needed.
- **Maintain an inviting store environment** by keeping retail stock and tour information well-organized and visually appealing.
- **Deliver outstanding customer service** and handle guest inquiries or concerns with professionalism and efficiency.
- **Participate in ongoing training** to enhance product knowledge and sales techniques.
- **Support the team with additional tasks** as requested by the supervisor.

**What We Offer**
- Competitive wage structure with performance-based incentives for meeting sales goals
- Opportunities for advancement based on performance
- Monthly staff events and a supportive team environment
- Staff accommodation available
- RRSP matching after 3 months
- Vacation pay
- 4 days on, 3 days off schedule (10-hour shifts)
- Salary: From $21.00 per hour, with potential for bonuses based on sales performance

If you love working with people, have a passion for sales, and want to help guests create incredible memories in the Canadian Rockies, we’d love to have you on our team

**Job Type**: Seasonal

Pay: From $21.00 per hour

**Benefits**:

- RRSP match

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift

**Location**:

- Banff, AB T1L 1H1 (required)

Work Location: In person

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