Advisor, Abilities

Highlights of the job

We are hiring two (2) Full Time, Permanent **Advisor, Abilities & Wellness** positions working out of Edmonton, AB.

The Advisor, Abilities & Wellness provides a diverse range of administrative services to support the Abilities team and broad range of advisory services related to employee leaves, disability case management and benefits & wellness programs within EPCOR Canada.
- This position may be open to our EPCOR’s Where We Work hybrid work program_._

The Advisor is primarily accountable for administering employee leaves of absence and providing advice, support, and solutions related to various employee leave types. The Advisor is also accountable for the case management administration and coordination of straightforward disability cases (i.e.: short-term disability, medical monitoring, LTD and accommodation), including the adjudication of these cases.

What you’d be responsible for

**Leave Management**:

- Ensuring claims are coordinated and managed within contractual terms and conditions of eligibility and coverage including reviewing, analyzing, and investigating claims information from a variety of sources.
- Determining adjudication, assessment and intervention actions affecting short and long-term leaves claims management & top-up payments.
- Coordinating and tracking time coding and leave implications with Abilities Management, Pension, Benefits and Payroll.

**Case Management: Straightforward Cases**
- Adjudicating and managing low touch/low complexity STD files of shorter duration
- Advising and educating managers and employees on processes.
- Streamlining, coordinating, and facilitating the opening of case files and ensuring that medical files and case documentation are properly allocated and stored.
- Providing timely and service-oriented communication to all stakeholders related to the processes.
- Developing communications in consultation with team members to support new and evolving processes.
- Team administrative support for the Database (creating new cases, uploading medical information, managing invoices, adjusting fields, updating letter templates etc.).
- Identifying and providing professional advice and process clarification in the coordination of return-to-work, stay at work programs (accommodations), Long-Term Disability, and Drug & Alcohol disability files.
- Ensuring proper and formal documentation and maintenance of return-to-work and accommodations records.

**Administrative Processes**:

- Receiving, compiling, and completing legal/ file requests within timelines.
- Maintaining process maps for Abilities and Wellness.
- Medical bill processing and timecard reconciliations, and utilizing Disability Management tools and software to create claims, attach documents, and naming conventions associated with both.
- Timely allocation of absence data to open case management files.
- Providing the reconciliation report that identifies timecard discrepancies as appropriate.
- Running reports and maintaining evaluation processes.
- Booking section and team meetings and recording minutes.
- Identifying and bringing forward suggestions for improvements in administrative processes and procedures.

**General Abilities and Wellness Advisory Support**:

- Administering, coordinating and providing education on Abilities, EFAP and Wellness or Health prevention programs
- Collaborating, implementing and reviewing Ability Management and Wellness processes to ensure compliance to policies, standards, and regulatory requirements.
- Conducting research to provide answers to inquiries and/or referring inquiries to the appropriate area, as required.

What’s required to be successful
- Post-secondary degree in Human Resources, Human or Health Services (or related discipline) is required.
- A minimum of 2 years of experience working in Disability Management, a Health Services discipline, or Human Resources required
- Completion of or working towards one of the following certifications through NIDMAR (National Institute of Disability Management and Research)
- is preferred:

- CDMP (Certified Disability Management Professional)
- CRTWC (Certified Return to Work Coordinator)
- Understanding of HR Programs and initiatives.
- Works with a high degree of discretion in maintaining confidentiality.
- Experience managing multiple and conflicting priorities.
- Experience working in a professional office setting utilizing the full suite of Microsoft Office software, including Share Point.
- Excellent proficiency in the Microsoft Office suite of products.
- Demonstrated ability to coordinate, organize and manage multiple and competing priorities.
- Strong oral and written communication skills
- Committed to providing proactive, business-friendly advice with a focus on adding value.
- Willingness to learn and grow within this role on an ongoing basis
- Demonstrated program, case management and time management skills.
- Well-developed consultation, coaching and education delivery skills.