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Advisor, Abilities

3 weeks ago

Edmonton, Canada EPCOR Full time

Highlights of the job

Are you passionate about supporting employee well-being and making a meaningful impact in the workplace? EPCOR’s Benefits, Abilities & Wellness team is hiring **one**(1)**Advisor, Abilities & Wellness**[Full Time, Permanent]** position working out of Edmonton, AB.

This is a specialized role ideal for professionals with direct and demonstrable experience in disability case management, leave administration, and wellness program delivery coupled with an understanding of disability management frameworks within regulated or complex environments.

As an Abilities & Wellness Advisor, you are primarily responsible for administering employee leaves of absence (maternity/parental/compassionate) and administering l**ow**-complexity**personal illness or injury**cases**.** You’ll provide thoughtful advice, support, and solutions to employees and leaders, ensuring a smooth and supportive experience during times of leave or transition. Additionally, you’ll support the Abilities Management and Benefits teams by delivering a wide range of administrative and advisory services related to employee leaves, benefits, savings plans, and wellness programs across EPCOR Canada.

What you’d be responsible for

Reporting to the **Senior Manager, Benefits, Abilities & Wellness**, you will have the following key accountabilities (but are not limited to these):
**Leave** Administration**:

- Administering and coordinating employee leaves of absence in alignment with eligibility criteria and contractual terms.
- Reviewing, analyzing, and investigating claims from various sources to determine adjudication and intervention actions.
- Determining adjudication, assessment and intervention actions affecting leaves claims management & top-up payments.
- Coordinating time coding and leave implications with Payroll, Benefits, Pension, and Abilities Management.

**Disability**Case**Management**&**Accommodations**:

- Managing and overseeing **low-complexity** personal illness / injury cases and subrogation files.
- Educating and advising managers and employees on disability-related processes and expectations, while delivering timely, service-oriented communication and developing supporting materials to reflect evolving practices.
- Maintaining employee case files, filing medical reports, ensuring accurate documentation and secure storage to support the Abilities Management team.
- Advising on and coordinating return-to-work, stay-at-work, and accommodation programs including those related to long-term disability and drug & alcohol cases while ensuring process clarity, compliance and accurate documentation.
- Uploading and managing invoices.

**Wellness Program**& Advisory Services**:

- Participating in projects and initiatives, including scheduling training and seminars for mental health and wellness initiatives.
- Facilitating debrief conversations with various work groups following wellness-related events or interventions.
- Responding to inquiries from managers and employees via shared inboxes.
- Administering and educating employees on Employee & Family Assistance Program (EFAP), Wellness, and Health prevention programs.
- Addressing inquiries and providing research-based recommendations to enhance administrative practices.
- Collaborating on process improvements and ensure compliance with policies and regulations that affect Abilities Management and Wellness.

**Administrative**&**Proces**s Support**:

- Coordinating logistics and internal workflows related to in-house STD case management such as processing medical bills and compiling invoices for the Accounts Payable team.
- Reconciling time cards and benefits-related payments to ensure payroll and timekeeping accuracy, while auditing absence data to support metrics, benchmarking, and budget planning
- Receiving, compiling and completing legal/file requests within required timelines.
- Coordinating team meetings and logistics as well as capturing meeting discussions, key decisions and action items.
- Maintaining process maps and documentation standards for Abilities and Wellness.
- Running reconciliation reports and maintaining evaluation processes using disability management tools to create claims, identify timecard discrepancies, upload documents with appropriate naming convention.
- Crosstrain with the benefits team to learn and back-up the savings plan and annual re-enrollment processes.

What’s required to be successful

**Qualifications & Experience**:

- **P**ost-secondary degree** in Human Resources, Human or Health Services (or related discipline) is required.
- ** 2+ years of experience** in Disability Management, Health Services, or Human Resources is required, with demonstrated exposure to leave administration, disability case management, and wellness program support.
- Solid understanding of **disability management frameworks, HR programs, and employee wellness initiatives** is required.
- Familiarity with **psychologically safe workplace standards** and