Application and Customer Support Analyst

5 days ago

Québec, Canada Outbox Full time

Outbox is currently seeking an Application and Customer Support Analyst to join the team. We share a collaborative work culture with a strong and dynamic team committed to providing the best ticket buying experience for both consumers and behind the scenes customers.

Being part of the Outbox team means evolving in a community of professionals eager for challenge and innovation

**Day-to-day**:
This is an exciting and critical role, providing technical support to our customers and the company. This role combines customer support and technical knowledge and requires experience in basic programming and data manipulation.

**Your main responsibilities will be to**:

- Diagnose, document interventions and their solutions.
- Receive, analyze and respond to customer requests, in collaboration and with the support of the team.
- Report on customer requests and follow up with the development team on the implementation of new features.
- Maintain a high level of customer satisfaction at all times and build trusting relationships.
- Inform and train users to ensure their optimal use of the Outbox system.
- Facilitate the sharing of best practices between Outbox and its customers.
- Create events and configure the Outbox system for its customers.
- Document problems and solutions on our comprehensive knowledge tool (Wiki).
- Resolve programming difficulties of a problematic event and/or special circumstances.

**What it takes to excel in this role**:

- College or university degree in a related field
- Good technical knowledge of SQL and the Linux environment
- Excellent verbal and written skills in French and English
- Experience in problem solving and creative analysis in a dynamic service or support environment
- Experience demonstrating the ability to adapt to a new environment and learn new techniques
- Knowledge of computerized ticket sales (an asset)
- Strong customer service, organization, attention to detail and priority management skills
- Ability to adapt to a flexible work schedule, including evenings, weekends and holidays
- Excellent command of the Office suite and computer tools in general

  • Application Support Analyst

    6 days ago

    Québec, Canada Sohos Square Solutions Full time

    **Job Details**: **Technical Skills** - Strong analytical skills - 3+ years’ experience as support analyst - SQL | KIBANA | AUTOSYS | UNIX | WINDOWS SERVER | PYTHON - Experience working with relational databases - Knowledge of big data technologies, cloud, and API - Ability to troubleshoot complex issues and work in a multitasking environment - Bachelor's...

  • Application Support Agent

    4 days ago

    Québec, Canada American Iron and Metal Full time

    Company Description **Become a part of AIM’s growing success.** American Iron & Metal (AIM) is a recognized global leader in the metal recycling industry, with more than 125 site locations and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday!) thanks to the dedication of our employees...

  • Analyste Production Applicative — Support 24/7

    2 weeks ago

    Québec, Canada MANTU GROUP SA Full time

    Une entreprise internationale dynamique située à Montréal recherche un Analyste Production Applicative pour rejoindre une équipe en charge de la stabilité et des performances d'applications critiques. Le candidat idéal aura plus de 5 ans d'expérience en support applicatif, des compétences en UNIX, Linux, Oracle et SQL, et sera prêt à travailler en...

  • Technical Support Analyst

    1 week ago

    Québec, Canada Colas Full time

    As a Technical Support Analyst, you’ll be part of a small team of diversely skilled individuals who pride themselves in their breadth of knowledge, troubleshooting skills and positive attitudes. You’ll be the voice of Colas IS Support, interacting directly with our internal customers on a daily basis and providing exceptional, on-site customer service...

  • Technical Analyst 4-support

    4 days ago

    Québec, Canada Oracle Full time

    Technical Analyst 4-Support-230001R0 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** An Oracle Principal Weblogic and / SOA administrator is expected to possess strong infrastructure and consulting skills and contribute to the Middle-ware infrastructure setup, installation, configuration...

  • Accounts Receivable and Credit Analyst

    4 days ago

    Québec, Canada American Iron and Metal Full time

    Company Description American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...

  • Graduate Client Support Analyst

    4 days ago

    Québec, Canada TS Imagine Full time

    **_About the job_** The Graduate Client Support Analyst acts as the primary contact for all customers of our market-leading risk management products. These are based on cutting-edge technologies and support all asset classes, including Crypto currencies and Crypto derivatives. After completing our training and shadowing program, the Graduate Client Support...

  • Desktop Analyst

    4 days ago

    Québec, Canada Auum solutions Full time

    _**Applicant must be in Quebec**_ **Title: Bilingual Desktop Analyst - senior** **Location: Montreal, 1-2 day/week face-to-face** **Type: Long Term Contract (12+ months)** **Introduction**: Join a rock-solid organization as our client's next Desktop Analyst and sit at the center of projects that drives decisions. You'll help one of Canada's most trusted...

  • Support Services Analyst

    2 days ago

    Québec, Canada MS Canada Full time

    Are you someone who is passionate about the work that you do? Do you want your next adventure to be part of a great cause? If so, look no further than MS Canada! Our team is looking for a Bilingual Support Services Analyst on a Full-time basis working 35 hours per week. We support flexible work options including remote work where possible; with some...

  • Agent de Support Application

    4 days ago

    Québec, Canada American Iron and Metal Full time

    Description de l'entreprise Faites partie du succès croissant d'AIM. La Compagnie américaine de fer et métaux (AIM) est un leader mondial reconnu dans l'industrie du recyclage des métaux, avec plus de 125 sites et 3500 employés dans le monde. Nous avons continué à prospérer au cours des huit dernières décennies (nous venons de fêter notre 86e...