Computer Application Support

2 weeks ago

Québec QC, Canada Adecco Full time

Adecco is currently recruiting for a Computer Application Support position. This is a 10 month contract with one of our Crown Corporation clients. The successful candidate must have a valid Secret Level Clearance or be eligible for one. The role of Computer Application Support will have the following responsibilities: Aid in the implementation of the new DCMS Framework refine the client engagement process and engagement model by: Improving operational efficiency and enhancing client service delivery, including streamlining requirement gathering, standardizing documentation practices, and strengthening its governance integration. Partake in the end-to-end client business intake processes by documenting and tracking a high volume of technical client service requests and serving as a liaison between stakeholders, technical personnel, and clients to facilitate communication, coordinate tasks, and ensure that clients' concerns are effectively addressed. Contribute to the creation and life-cycle management of client engagement documentation such as: Client Engagement Playbook, Client Playbook, Step-by-step guides, processes and best practices, Service Catalogue, Client engagement-related reports & Website Content Provide Cloud technical expertise and advise clients on potential risks by consulting stakeholders to determine how to address identified risks and to build risk awareness. Collaborate with cross-functional teams to implement risk mitigation strategies to increase service delivery efficiency and effectiveness, and to enhance overall client satisfaction. Meeting with business and technical stakeholders to gather, analyze and document requirements; Evaluating business processes, uncovering areas for improvement, identifying risks as well as developing and implementing solutions; Developing project plans and monitoring performance; Serving as a liaison between stakeholders, technical personnel and users; and Effectively communicating insights, risks and plans to cross-functional team members and management. Developing and maintaining formal documentation such as business requirements, process flows, decision logs, and stakeholder briefings, drafting technical documentation, user manuals, and report in accordance with Government of Canada information management standards or equivalent. Explaining complex IT concepts in a clear and concise manner ensuring documentation is accurate and up-to-date The successful candidate for the position of Computer Application Support must meet the following mandatory requirements: Have a minimum of 10 years of experience leading client engagement activities within one or more Government of Canada (GC), provincial or municipal government or private industry of at least 5,000 employees, including the facilitation of stakeholder consultations and the collection and validation of technical and business requirements, while performing all of the following tasks Have 5 years of experience as a Business Analyst within the last 10 years within a Government of Canada (GC), provincial or municipal government or private industry department as a Business Analyst

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