Current jobs related to Technical Support Analyst - Québec - ScriptPro LLC

  • Technical Analyst 4-support

    1 week ago

    Québec, Canada Oracle Full time

    Technical Analyst 4-Support-230001R0 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** An Oracle Principal Weblogic and / SOA administrator is expected to possess strong infrastructure and consulting skills and contribute to the Middle-ware infrastructure setup, installation, configuration...

  • Application Support Analyst

    2 weeks ago

    Québec, Canada Sohos Square Solutions Full time

    **Job Details**: **Technical Skills** - Strong analytical skills - 3+ years’ experience as support analyst - SQL | KIBANA | AUTOSYS | UNIX | WINDOWS SERVER | PYTHON - Experience working with relational databases - Knowledge of big data technologies, cloud, and API - Ability to troubleshoot complex issues and work in a multitasking environment - Bachelor's...

  • ERP Technical Analyst

    2 weeks ago

    Québec, Canada MDOS Consulting Full time

    A consulting firm is seeking an Intermediate Enterprise Resource Planning (ERP) Technical Analyst to manage ERP-related duties, with at least 5 years of experience. The role requires expertise in SAP products and involvement in Business Transformation projects. Candidates must have experience in both managing engineering activities and supporting systems...

  • Application and Customer Support Analyst

    2 weeks ago

    Québec, Canada Outbox Full time

    Outbox is currently seeking an Application and Customer Support Analyst to join the team. We share a collaborative work culture with a strong and dynamic team committed to providing the best ticket buying experience for both consumers and behind the scenes customers. Being part of the Outbox team means evolving in a community of professionals eager for...

  • Functional/technical Analyst

    2 weeks ago

    Québec, Canada Alithya Full time

    **Functional/Technical Analyst***:montreal **Montreal, Quebec, Canada** Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team. At the heart of Alithya’s values is the well-being of our employees...

  • Technical Support Manager

    5 days ago

    Québec, Canada Probewell Lab Inc. Full time

    About ProbewellProbewell Lab Inc. is a Quebec-based company specializing in the design, manufacturing, and commercialization of high-precision measurement instruments primarily intended for electric utilities. Recognized for the reliability, robustness, and quality of its products, Probewell supports customers worldwide with innovative solutions and...

  • Technical Support Engineer

    2 weeks ago

    Québec, Quebec, Canada Lan It 24 Full time

    Job Responsibilities:Research and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including account setup and network configurationAsk customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsTalk clients through a...

  • Technical Support Specialist

    6 days ago

    Québec, Quebec, Canada Optel Group Full time

    OPTEL is one of the world's leading providers of traceability systems. Its mission is to leverage innovative technologies to create a better world through responsible capitalism. The company's renowned solutions ensure the quality of healthcare products and help fight the counterfeiting of medicines and medical devices worldwide. OPTEL also adapts its...

  • Technical Support Specialist

    6 days ago

    Québec, Quebec, Canada Optel Group Full time

    OPTEL is one of the world's leading providers of traceability systems. Its mission is to leverage innovative technologies to create a better world through responsible capitalism. The company's renowned solutions ensure the quality of healthcare products and help fight the counterfeiting of medicines and medical devices worldwide. OPTEL also adapts its...

  • Analyst IT Support

    6 days ago

    Québec, Canada Reitmans (Canada) LtéeLtd Full time

    Company Description **Who we are**: At Reitmans (Canada) Limited (RCL), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to create...

Technical Support Analyst

2 weeks ago

Québec, Canada ScriptPro LLC Full time

**Job Title**:Technical Support Analyst - French Speaking
- **Job Summary**: This position must be able to speak French Canadian. The Technical Support Analyst is responsible for responding to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy. Responsible for opening service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries that range from general “how to” questions to more advanced technical issues. The Technical Support Analyst may also assist with customer support projects and/or research projects, as needed. **This is a remote work from home position regardless of location. There will be required 6 week training at our headquarters in Mission, KS.**

**Please submit a resume in French and English.**

**Remote Work Requirements**:

- Must have high-speed reliable internet access
- Must have a distraction free home office workspace
- Must be willing to participate in video virtual meetings (camera on)

**Reporting Relationship**: Service Manager, Robotics Support

**Shift**:Multiple shifts available, primarily on second and third (overnight) shifts. This is a remote position. Regular and punctual attendance is an essential function of every job at ScriptPro.

**Scope of the Role**:
Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals
Maintain, upgrade, or replace software systems and provide hardware support
Support and maintain user account information including rights, security, and systems groups
Maintain progressive knowledge of ScriptPro systems
Perform other duties as assigned

**Education and Experience Requirements**:
Requires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience
Basic Windows OS Knowledge (NT/XP/7/8)
Requires working knowledge of desktop and peripheral troubleshooting

**Attributes Desired**:
Problem solving and analytical skills
Positive attitude, drive and tenacity
Excellent customer service skills
Excellent written and verbal communication skills
Ability to multitask with varying priorities and attention to detail

**Preferred Skills**:
Knowledge of ScriptPro systems
Experience in pharmacy

**Working Conditions**:This position operates in an office or home office environment. Routine use of standard office equipment is required. Must be able to use a computer for extended periods of time. Regularly required to sit, use hands and fingers, and expected to occasionally lift, stoop, bend and reach. Ability to learn and solve practical problems and interpret a variety of instructions is required.

ScriptPro is not sponsoring any type of visa for this position.

ScriptPro is not considering applicants who require a visitor travel visa to enter the U.S.

ScriptPro is an Equal Opportunity Employer Committed to a Diverse and Inclusive Workforce.
- **Analyste du support technique - Langues parlées: français et anglais (Télétravail)**

Techniciens de service à temps plein

À distance, États-Unis (Bureau chef situé au Kansas)
- Il y a 13 jours_ # de requête: 2163

Appliquer sur le poste d’analyste du support technique - Langues parlées: français et anglais (Télétravail)

**Poste affiché**: Analyste du support technique - Langues parlées : français (anglais fonctionnel)

**Exigences en matière de travail à distance**:

- Doit avoir un accès Internet fiable à haute vitesse
- Doit avoir un espace de travail de bureau à domicile sans distraction
- Doit être prêt à participer à des réunions virtuelles vidéo (caméra allumée)

**Description de l’emploi**: La personne qui occupe ce poste doit être capable de parler le français. L’analyste du support technique a la responsabilité de répondre aux appels entrants du service à la clientèle afin de fournir une résolution des problèmes à distance avec le plus haut niveau de professionnalisme et de courtoisie. Il est responsable de l’ouverture des demandes de service dans un système de billets qui permet d’organiser, de suivre et de faire hiérarchiser les demandes des clients allant des questions générales « comment faire » aux problèmes techniques plus avancés. L’analyste du support technique peut également participer à des projets de soutien à la clientèle et/ou à des projets de recherche, au besoin. **Cet emploi est un travail à distance, quel que soit le lieu de résidence. Il y aura une formation obligatoire de 6 semaines **à notre si**ége social **à** Mission, KS.**

**Veuillez soumettre un curriculum vitae en** **français** et en anglais.**

**Superviseur direct**: Gestionnaire de service, support à la robotique
**Quart de travail**:Diverses heures et quarts de travail disponibles. Une présence régulière et ponctuelle est essentielle pour chaque emploi chez ScriptPro LLC.

**Portée du rôle**