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Customer Service Representative

2 weeks ago

Mount Hope, Canada Think Logistics Inc. Full time

**Position Details**:

- Communicate directly with clients to determine operational requirements and communicate these requirements internally to operations staff; ensuring all client requirements are met.
- Responsible for new item setup, item maintenance, and inventory cycle counting.
- Manage the receipt and release of client orders, ensuring all client orders are shipped in a timely manner as per customer service level agreements.
- Address any client issues, concerns or opportunities in an expeditious manner.
- Responsible for collecting, reporting and analyzing customer performance data, and presenting customer KPI’s and SLA performance.
- Contribute to company-wide continuous improvement initiatives.
- This position is primarily a Monday/Friday position, but from time to time, this employee will be required to provide extended hours, off hours and weekend coverage if required.

**Qualifications**:

- A minimum of 2 years' logistics customer service experience, preferably from a third party logistics environment, and ideally in a client coordination role.
- Past experience in a customer facing role, preferably within a customer service or client support role.
- General understanding of full complement of supply chain and logistics functions, including shipping, receiving, warehousing, etc.
- Very strong working knowledge of ERP/WMS
- Excellent PC skills, including MS Excel, Word, Outlook and Access.
- Exceptional customer communication skills is a must.
- Extremely organized individual capable of multi-tasking and remaining calm in stressful circumstances.
- Strong communicator with a demonstrated ability to work in a team based environment and capable of working effectively with all levels within an organization.
- Proven ability to create, manage and maintain strong customer relationships

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person