Customer Service Representative

3 days ago

Mount Brydges, Canada Mount Brydges Animal Clinic Full time

**Client Service Representative (CSR) — Veterinary Clinic**

**About Us**
We are a busy, compassionate veterinary practice dedicated to providing exceptional care to pets and outstanding service to the people who love them. Our team values kindness, teamwork, communication, and a positive client experience from the moment someone walks through our doors.

**Position Overview**
The Client Service Representative (CSR) is often the first and last point of contact for our clients. This role requires professionalism, empathy, strong communication skills, and the ability to multitask in a fast-paced environment. The CSR supports our veterinarians and technical team by ensuring smooth client flow, accurate information gathering, and excellent customer service.

**Key Responsibilities**
- Warmly greet clients in person and over the phone; create a welcoming atmosphere.
- Schedule appointments efficiently and accurately based on medical urgency and clinic guidelines.
- Triage incoming calls appropriately by gathering relevant details and looping in RVTs/tech staff when needed.
- Check clients in and out, process payments, and review treatment plans or estimates.
- Maintain accurate medical records and client information in the practice software.
- Communicate clearly with clients regarding policies, reminders, follow-ups, medication pick-ups, and preventive care.
- Support the team during busy periods with flexibility and a positive attitude.
- Uphold clinic standards for professionalism, confidentiality, and client experience.

**Qualifications**
- Previous customer service experience required (veterinary setting an asset).
- Strong communication skills with the ability to show empathy and remain calm under pressure.
- Excellent multitasking, organization, and attention to detail.
- Comfortable working with computers, scheduling systems, and point-of-sale processes.
- Ability to learn veterinary terminology and protocols.
- Reliable, punctual, and able to work a mix of days, evenings, and occasional weekends.

**What We Offer**
- A supportive and collaborative team environment.
- Opportunities for growth and training within the clinic.
- Staff discounts on veterinary services and products.
- Competitive wage based on experience.

**How to Apply**

Pay: $19.00-$21.00 per hour

Expected hours: +30 per week

**Benefits**:

- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Work Location: In person

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