Administration Assistant

Company Introduction: T&T Supermarket Inc. was founded in 1993 with two stores in BC. Since then, it has expanded rapidly and is now Canada’s largest Asian supermarket chain with 33 stores across the country: 14 in BC, 7 in Alberta, 11 in Ontario, and 1 in Quebec. The Company’s continuous expansion is going to bring more new stores in the next couple of years.

The Role: Reporting to the Senior Administration Manager or Administration Manger, the Administration Assistant is responsible for providing secretarial, clerical and administrative support in the Office to ensure that services are provided in an effective and efficient manner.

Major Responsibilities: 1.Act as the first point of contact at the T&T’s Offices for external clients, customers, and service providers when they arrive
- Receive, direct and relay telephone messages, fax messages and incoming mail packages to the appropriate staff members and/or department
- Receive complaints from employees, customers, and other parties in a professional manner, and to identify and refer to the appropriate functional department(s) quickly to help solve the issues

2.Provide clerical and administration support to all departments
- Receive & distribute internal mails between Offices & stores
- Arrange regular and urgent courier services and reconcile waybills
- Maintain the appropriate filing system of external, company and department documents in physical or electronic form
- Provide word-processing and secretarial support as needed

3.Administer internal office resources, supplies and equipment in an effective and efficient manner
- Assist in making meeting room reservation, set up of audio-visual (AV) equipment, chair and tables prior to company meetings and conferences
- Monitor the usage of office supplies and equipment, and coordinate the replenishment, repair and maintenance as necessary

4.Provide assistance on business travel arrangement for Head Office employees, if applicable
- Assist in checking quotations of tickets, hotels, auto rental and other venues as necessary, and finalize booking & reservation procedures
- Arrange pre
- &/or post-payment regarding business travel as applicable
- Liaison with travel agents

5.Perform any other clerical and admin support duties as required by the superior(s)
- Knowledge, Skills and Ability Requirements: Have a passion in delivering great customer service, able to communicate to all levels of internal and external customers
- Have proficient knowledge in office administration with 2+ years of relevant experience; previous receptionist experience preferred
- Computer literate, including effective working skills of MS Word, Excel and PowerPoint
- Able to work independently and collaboratively as part of a team
- Strong organizational skills with an eye on details; able to prioritize and handle multiple tasks simultaneously
- Possess positive and ‘can do” attitude, ability to handle pressure well
- Able to work in a fast-paced office environment with minimum supervision
- Able to handle confidential information professionally and in an ethical manner
- Demonstrates a keen sense of urgency and commitment to follow up and meet multiple deadlines without compromising on work quality
- Strong interpersonal skills and is able to manage conflict by putting others at ease
- Able to learn and perform new tasks in a dynamic, progressive work environment
- Able and willing to automatically fill in or come to the assistance of other AA team members
- Fluent in spoken and written English
- Able to communication in Chinese (Cantonese and/or Mandarin) is an asset

**Shift**

5-day work week (Monday to Friday), 9:00am - 5:30pm

**Safety Statement**

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.