Junior Inside Sales Representative

_**Rolark Stainless Steel/Jacquet Montreal**_ is a leader in the stainless-steel distribution industry, delivering one-stop personalized service with uncompromising quality and value to clients across Canada. With three locations in Ontario, Alberta, and Quebec we maximize distribution channels to deliver fast quality stainless steel products to our clients.

Since 1984, Rolark/Jacquet has specialized in providing custom services such as Laser and Plasma cutting, shearing, bar edging, saw cutting, and SPV coating. With an extensive inventory of long and flat stainless-steel products, we are able to meet the needs of a diverse client base.

As a member of Jacquet Metal Services, we are capable of maximizing our global distribution channels to deliver fast quality metal products.

A **Junior Inside Sales Representative **will be responsible for selling corporate products and services while reaching business targets through excellent telephone sales and communications skills. The customer focused representative will generate phone-based revenue through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers.

**Job Duties**

Responsibilities include, but are not limited to the following:

- Cultivate customer relationships that ensure long term retention and future sales opportunity.
- Handle inbound, unsolicited prospect calls and convert them into sales.
- Accurately calculate price quotations, discuss credit terms, prepare sales orders and compile reports with accuracy.
- Respond and follow up with customers in a timely and professional manner.
- Investigate and expedite the resolution of customer problems and complaints while managing expectations.
- Source and purchase irregular and/or out of stock items while following up to ensure on-time delivery.
- Ensure a balance between exceeding customer expectations and achieving business profitability.
- Update changes to existing accounts and enter new customer information into corporate database.
- Conduct proactive sales efforts to expand business including cold calling prospects.
- Collaborate with management to determine effective strategic sales approaches.
- Other duties as assigned.

**Accountabilities**

Accountabilities of this role are listed below, but are not limited to the following:

- Achieving or succeeding monthly sales quotas as determined by the Branch Manager.
- Assisting in the resolution of customer issues as necessary. Producing and submitting reports, documentation as directed and specified by the Branch Manager
- Reporting customer complaints to the Inventory/Quality Specialist in a timely manner.
- Educate and close prospects and warm leads.
- Work diligently, efficiently and closely with the Outside Sales team to meet the expectations of our client base.
- Qualify prospects, develop & maintain customer relationships throughout the sales cycle, and close sales transactions.
- Demonstrate a desire for professional development.
- Other duties as assigned.

**Job Requirements**
- Post-secondary education and/or experience in cold calling and sales
- Competitive, and self-motivated attitude
- Fluently bilingual in both French/English, written and verbal
- Proficient with MS Office (i.e. Word, Excel, Outlook)
- Strong math aptitude
- Detail oriented
- Strong interpersonal and communication skills
- Strong customer management and follow-up skills
- Problem solving / conflict resolution and negotiation skills
- Ability to work well and excel while working with a team or individual

**Résumé**

Un représentant des ventes internes sera chargé de vendre les produits et services de l'entreprise tout en atteignant les objectifs commerciaux grâce à d'excellentes compétences en vente par téléphone et en communication. Le représentant axé sur le client générera des revenus par téléphone grâce à la création de prospects, à l'initiation d'appels de prospects et à l'établissement de relations continues avec les clients existants et potentiels.

**Tâches d'emploi**

Les responsabilités comprennent, sans toutefois s'y limiter:

- Cultivez des relations clients qui garantissent une fidélisation à long terme et des opportunités de vente futures.
- Gérez les appels de prospects entrants et non sollicités et convertissez-les en ventes.
- Calculez avec précision les devis, discutez des conditions de crédit, préparez les commandes et compilez les rapports avec précision.
- Répondre et assurer le suivi des clients de manière opportune et professionnelle.
- Enquêter et accélérer la résolution des problèmes et des plaintes des clients tout en gérant les attentes.
- Trouvez et achetez des articles irréguliers et / ou en rupture de stock tout en assurant le suivi pour assurer une livraison à temps.
- Assurer un équilibre entre dépasser les attentes des clients et atteindre la rentabilité de l'entreprise.
- Mettre à jour les modifications apport