E-commerce and Customer Support Specialist

4 days ago

Port Coquitlam, Canada Jimmy Zee's Distributors Inc Full time

We are a Canadian Distributor of Candy, Games, and Trending Items, and our fantastic team is growing We are looking for a dynamic individual to join us.

You are a versatile and organized individual who can handle various responsibilities related to monitoring e-store orders, processing online orders, assisting customers, updating website content, managing inventory, invoicing and A/R.

**Responsibilities**:

- **Monitor E-store Orders**:

- **Customer Support**:

- Assist customers with logon issues and provide excellent customer service.
- Engage with customers through various channels, including social media, to address inquiries about products.
- **Website Management**:

- Update and maintain product listings on the website.
- Create and manage website images and product content.
- Maintain product web status based on inventory availability.
- **Invoicing and Returns**:

- Generate invoices for shipped orders.
- Manage customer returns and credits efficiently.
- **Account Receivables**:

- Handle customer credit card information and authorizations.
- Manage accounts receivables in a timely manner.
- **Sales Support**:

- Act as a backup for the Sales Administrator position when needed.

**Qualifications**:

- Education in Business, Marketing, or Supply Chain Management.
- Proficient in Adobe Photoshop or other graphic/image editors.
- Customer service or retail experience is preferred.
- General proficiency in Microsoft Office.
- E-commerce software experience is an asset.

**Job Types**: Full-time, Part-time

Pay: $20.00-$22.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Port Coquitlam, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- B2B: 1 year (preferred)

Work Location: In person

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