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Program Assistant
3 weeks ago
**Title**: Program Assistant (Grid 21).
**Location**: Phoenix Center, Surrey, BC.
**Position Status**: Full Time, 37.5 hours per week (12am to 8am, Wednesday to Sunday)
**Reports to**: Transitional Housing Program Manager.
**Compensation**: $27.92 - $29.60.
**Job Summary**:
The Program Assistant supports the daily operations of Phoenix Centre and ensures that operational quality and licensing standards are always maintained. Works to ensure a safe, well maintained, and healthy environment.
**Responsibilities**:
**Client Services**:
- Monitor and assess resident behaviors and client movement in and out of the building.
- Monitor curfews of residents returning to the Centre and Supportive Housing Programs.
- Observe and accurately document resident behavior utilizing concrete, factual descriptions.
- Report behaviors to supervisory staff that poses a risk to the resident, other residents, staff and/or the community.
- Engage with residents and ensure safety and expectations of the program agreement are being met.
- Support the preparation, implementation, and follow-up of all programming.
- Act as a positive role model for all residents. Promote effective social and interpersonal skills through tasks of healthy daily living and social activities.
- Contribute to maintaining a therapeutic environment to encourage awareness of inter-dependence of community members, and the value of responsible concern for self and others.
- Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
- Support a safe, well maintained, and healthy building environment.
- Complete regular rounds of facility as scheduled throughout shifts.
- Other related duties as assigned.
**Qualifications**:
- Post-secondary diploma (e.g., 2 to 3 years) Preference given to those with a degree in a relevant discipline such as addiction treatment, or equivalent.
- 1 to 3 years of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent.
- Satisfactory completion of a criminal records check with vulnerable sector screening is required (Adults & Children).
- Satisfactory completion of Tuberculosis Screening form is required.
- Satisfactory completion of Employee Immunization Record form is required along with Covid19 vaccination status.
**Skills & Knowledge**:
- Knowledge of Windows, Microsoft Word, Excel, and database management systems.
- Knowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, and computerized building security monitoring system.
- High level of integrity and dependability with a strong sense of urgency and results-orientation.
- Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis.
- Strong interpersonal skills and ability to communicate effectively in writing and verbally in English.
- Demonstrated commitment to the social sector with a passion for the organization’s mission is essential.
**Competencies**:
**Approach to Work**:
- Demonstrates initiative, flexibility, adaptability, and resourcefulness.
- Actively seeks and incorporates feedback to inform continuous self-improvement.
- Sets goals, creates, and implements action plans, monitors progress, and evaluates results.
- Adeptly manages competing tasks and uses time efficiently and effectively.
**Job Knowledge & Quality of Work**:
- High degree of relevant and current job knowledge and skill.
- Consistently produces accurate, thorough, high-quality work in a timely manner.
- Builds and promotes a culture of health and safety in the workplace.
- Implements and enforces best practices in health and safety within the workplace.
**Judgement & Decision-Making**:
- Models independent thinking and creativity.
- Demonstrates effective problem-solving skills.
- Makes clear, consistent, transparent, and timely decisions after contemplating various available courses of action.
- Exercises sound judgment in the best interests of the organization.
**Communication & Interpersonal Skills**:
- Expresses themselves clearly and professionally both verbally and in writing.
- Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations.
- Has a manner, style and presence that makes a positive impression.
- Listens to and considers others’ views.
**Personal Leadership**:
- Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices.
- Fosters enthusiasm, energy and commitment.
- Takes responsibility for personal actions, performance and health.
- Is reliable and accountable; shows up on time ready to work.
**Teamwork & Collaboration**:
- Effectively works with their colleagues to ensure organizational success.
- Champions positive working relationships with staff and externa
