IT Helpdesk Analyst

4 days ago

Edmonton, Canada Running Room Full time

The Running Room IT Department in Edmonton is looking for a permanent full-time IT Helpdesk Analyst to support the day-to-day operation and follow directions the IT Department manager provides. The team is small, and tasks change quickly. The individual needs to be flexible, well organized and able to handle the stress of changing priorities.

**Responsibilities**:
As member of our internal IT support team, you will be exposed to a broad scope of responsibilities and will have the opportunity to work with all aspects of the IT infrastructure, from desktops to core servers, storage, network equipment, and everything in between. You will interact directly with customers and employees at all levels of the organization.
- Escalate issues to the appropriate teams / personnel while maintaining ownership.
- Perform local troubleshooting at our main office and remote support to our retail stores.
- Utilize a knowledge base and documentation to find solutions to unique problems and develop and document new solutions

**Skills**:

- Experienced in Microsoft 365 administration
- Strong organization and time management skills
- Installing, configuring, and troubleshooting PC and Mac hardware
- Experience with remote user support and troubleshooting
- Experience with ticketing systems
- Experience with knowledge base management
- Strong technical writing and documentation skills
- Ability to independently research and investigate issues and implement solutions in line with industry best practices
- Windows Deployment Services and MDT/WAIK, endpoint management
- PowerShell or similar scripting experiences would be an asset
- Knowledge of running SQL scripts

**Education & Certifications**:

- A degree or diploma in network & system administration
- CCNA certified
- Microsoft 365 certifications are an asset
- A+ certification is an asset

**Experience**:

- One or more years as an IT helpdesk member

**Working Hours**:

- Weekdays eight hours
- Support requirements split amongst all IT Department staff for coverage for evenings and weekends
- Special project hours outside of normal office hours

**Salary**:
Please provide your salary expectation in Resume or Cover Letter.

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